Senior Service Now Developer
Royal Bank of Canada•Toronto, ON
•Onsite
About The Position
The IT Asset Management team is modernizing asset management and technology lifecycle management processes across RBC through strategic ServiceNow platform enhancements. As a ServiceNow Developer, you'll lead the technical design and implementation of enterprise-wide CMDB/ITAM solutions that streamline operations, improve service delivery, and strengthen our technology governance. You'll collaborate with stakeholders across the organization to translate complex requirements into scalable, high-performing solutions while maintaining development excellence and best practices.
Requirements
- University or College degree in Computer Science or related field, or equivalent years of experience as a Technical Analyst
- 3+ years of hands-on ServiceNow development experience with demonstrated expertise in configuration, customization, and integration
- Proficiency in JavaScript, REST/SOAP APIs, and SQL with in-depth technical understanding across hardware and software platforms
- Experience in IT development, support, and implementation roles with strong knowledge of ITSM processes
- Excellent written and verbal communication skills and deadline-driven, results-oriented mindset with commitment to high-quality standards
Nice To Haves
- ServiceNow Certified Systems Administrator/Application Developer certification
- Prior experience in financial services or large-scale enterprise environments
Responsibilities
- Configure and develop ServiceNow platform solutions including workflows, UI design, business rules, and access controls to support ITAM processes
- Design, build, and maintain integrations between ServiceNow and internal/external systems using APIs, orchestration, and data synchronization tools
- Analyze requirements, define technical specifications, and provide time estimates for small to large projects and ongoing maintenance work
- Implement and manage automated workflows using ServiceNow Orchestration to drive operational efficiency
- Lead deployment activities across non-production and production environments while adhering to SDLC standards
- Identify performance issues, analyze root causes, and implement enhancements to optimize system performance
- Document technical solutions, build artifacts, and runbooks to support knowledge transfer and operational support
- Collaborate cross-functionally with ITSM leads, architects, and stakeholders to ensure solutions align with enterprise standards and processes
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
