Senior ServiceNow Administrator (Warsaw, near-site) – EU Public Organisations

The White Team•Capon Bridge, WV

11h•Hybrid

About The Position

The Senior ServiceNow Administrator role is based at Frontex Headquarters in Warsaw, with a hybrid work model (10% onsite, 90% remote). Candidates must be located within two hours of Warsaw. The mission duration is 50 months. The role requires a minimum of Level 4 education and B2 English language skills. The position demands 5 years of relevant IT professional experience, with at least 2 years in similar IT roles. The role involves ensuring the security, availability, functionality, and development of the ServiceNow platform, managing its lifecycle, and providing training. It also includes business analysis for ServiceNow-related needs, translating requirements into technical solutions, and supporting project management for ServiceNow implementations and improvements. The role also requires maintaining documentation and potentially team management for an ADVANCED profile.

Requirements

Minimum level of education: Level 4.
Minimum English language skills (CEFR): B2.
Minimum IT relevant professional experience (years): 5 years.
Minimum experience at similar position (years): 2 years in relevant IT roles.
ServiceNow Certified Application Developer certification or equivalent.
ServiceNow Certified System Administrator certification or equivalent.
Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).
Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).
Practical knowledge of MariaDB management.
Excellent practical hands-on experience with requirements gathering, analysis and project management.
Excellent practical knowledge of ServiceNow products portfolio.
Excellent practical knowledge of Service Management.
Experience in creating SOPs and other technical documentation.
Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
Well understanding of complex information systems and their interoperability.
Knowledge of IT security standards.
Very strong sense of responsibility.
Accuracy and attention to details.
Open minded, excellent troubleshooting, analytical and problem solving skills.
Very good organizational skills.
Very good communication skills.
Supportive and helpful personality with co-operative and service oriented attitude.
Ability to work in stressful environment with minimal supervision.
Forward looking with a holistic approach.
High level of motivation and initiative.

Nice To Haves

Experience with on-prem ServiceNow platform administration.
Practical hands-on experience designing ServiceNow platform solutions.
In case of the ADVANCED profile, team management and tasks coordination competences are required.

Responsibilities

Ensuring ServiceNow platform security, availability, functionality and development in cooperation with ServiceNow Architect and ServiceNow Developers.
Managing and overseeing ServiceNow development and bugs fixing.
Managing ServiceNow platform through the complete lifecycle.
Providing ServiceNow demos and trainings to the end users and support teams.
Assessing internal customers’ expectations related with the use of ServiceNow platform.
Gathering, analysing and assessing business needs and users’ requirements.
Translating business requirements into optimal technical solutions.
Ensuring that proposed solutions are in line with business requirements and architecture design.
Presenting proposed technical solutions to different types of audience.
Supervising implementation of organizational wide service management capabilities based on ServiceNow.
Supervising ServiceNow development and improvement projects in close cooperation with ServiceNow Architect and ServiceNow Developers.
Providing recommendations to business requirements and technical designs.
Supporting ServiceNow Architect and ServiceNow Developers in designing of solution architecture and development.
Supporting other teams in risk management, disaster recovery, security management, etc.
Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
In case of the ADVANCED profile, team management and tasks coordination.
Other specific duties as assigned by team leader.