Senior ServiceNow Administrator / Developer :: Remote with some travel :: W2 Contract Role
DMS Vision•Frisco, AL
•Remote
About The Position
We are seeking an experienced ServiceNow Administrator/Developer to support and enhance a newly implemented IT Service Management (ITSM) module. The role is responsible for ongoing administration, maintenance, and optimization of the ServiceNow platform, with a focus on performance, reliability, and continuous improvement. The successful candidate will apply technical expertise and platform best practices to deliver scalable solutions and operational excellence. This is a remote W2 contract role requiring one onsite meeting per quarter in Jackson, Mississippi. The contract is 12+ months.
Requirements
- Active ServiceNow Certified System Administrator (CSA) certification is required.
- Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited institution.
- At least 4 years of experience as a ServiceNow Administrator or Developer.
- At least 2 years of experience in a public sector or Medicaid environment.
- Strong understanding of and hands-on experience with the ServiceNow ITSM module.
- Experience preparing for ServiceNow expansion with Public Sector Digital Services or other ServiceNow modules.
- Familiarity with ServiceNow update sets, scoped applications, and integrations.
- Skills in JavaScript, Glide Scripting, and ServiceNow APIs.
- Excellent verbal and written English communication skills.
- Ability to transfer technical knowledge clearly and effectively to team members.
- Ability to work independently and manage multiple priorities.
Nice To Haves
- ServiceNow Certified Application Developer certification.
Responsibilities
- Serve as the primary administrator for the ServiceNow ITSM module.
- Monitor system health, performance, and functionality.
- Manage user roles, groups, and permissions.
- Ensure adherence to platform governance, change control, and development standards.
- Troubleshoot and resolve technical issues within the ITSM module.
- Conduct root cause analysis for incidents and implement permanent fixes.
- Manage incident and request queues related to ServiceNow issues.
- Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
- Develop and maintain integrations with other systems as needed.
- Create and maintain reports and dashboards.
- Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
- Recommend improvements and enhancements to existing ITSM workflows and features.
- Prepare for future module implementations, such as Public Sector Digital Services.
- Create and maintain system documentation and user guides.
- Train internal staff on use and capabilities of the ServiceNow ITSM module.
- Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
- Participate in roadmap discussions and assist in planning future ServiceNow expansions.
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What This Job Offers
Career Level
Senior
