About The Position

This is a remote, full-time consultant role with travel, supporting solution design, enablement, and delivery for an enterprise Experience Shared Platform. The consultant will partner with an existing Product Owner and work across multiple workstreams. The role focuses on designing and delivering enterprise Workfront solutions and integrations, with Workfront Fusion as an integration and transaction orchestration platform. It includes leading technical discussions and implementations, supporting adoption, and ensuring integrations are reliable, scalable, and aligned with client business objectives. The consultant will work with Workfront and related platforms across the content supply and activation chain. Relevant platforms include Workfront Planning, Creative Cloud, Frame.io, Experience Manager, Campaign, Marketo, Target, Journey Optimizer, and Experience Platform. The role also includes post-deployment support, mentoring and coaching, contributing to implementation methodology improvements, and helping clients achieve successful go-lives. Travel is stated as up to 20%, with some engagements requiring up to 50%; travel costs are covered by the client.

Requirements

  • Must be Workfront certified.
  • Minimum of 4 years of hands-on Workfront Fusion experience; the qualifications also state 5+ years of experience as an onsite business process or management consultant specifically with Workfront and Workfront Fusion.
  • Bachelor's degree and proven business process consulting experience.
  • Experience operating at an architectural level.
  • Experience with Workfront Fusion, Fusion integrations, and other Adobe platforms.
  • Clear communication and stakeholder- and client-facing skills in a lead consultant or architect capacity.
  • Proven ability to assess, design, and execute Workfront work management solutions and integrations across enterprise ecosystems and third-party applications.
  • Experience delivering end-to-end integrations for enterprise organizations with 5,000 or more employees.
  • Ability to develop and document business processes, with documentation examples available upon request.
  • High technical aptitude; experience with API-driven integrations, migrations, and enhancements is recommended.
  • Experience with third-party software integrations and proficiency in RESTful or GraphQL APIs.
  • Excellent interpersonal, problem-solving, and relationship skills, including empathy, effective communication, self-awareness, self-regulation, and motivation.
  • Analytical ability to connect disparate problems and solutions.
  • Ability to handle multiple tasks and prioritize personal workload.
  • Leadership skills to drive adoption while balancing complexity and perfection.
  • Desire to learn and teach others.
  • Willingness and ability to travel, generally up to 20% and up to 50% for some engagements.

Nice To Haves

  • Understanding and experience with broader digital experience platforms, especially Adobe Experience Manager (AEM), Journey Optimizer (AJO), Campaign, and Target.
  • Understanding of the broader content supply chain, including Workfront Planning, Creative Cloud, Frame.io, Experience Manager, Campaign, Marketo, Target, Journey Optimizer, and Experience Platform.

Responsibilities

  • Design and configure enterprise-level business process solutions using Workfront to achieve client business objectives.
  • Integrate Workfront with related platforms in the content supply and activation chain.
  • Increase Workfront adoption by identifying client problems and demonstrating business value.
  • Lead customers through strategic implementations and develop solution designs that address strategic objectives and near-term business problems.
  • Deliver reliable, enterprise-grade integrations and automations, and facilitate technical interactions throughout the customer journey.
  • Lead technical discussions with customers throughout project delivery.
  • Oversee Fusion technical development and ensure adherence to best practices and scalable processes and procedures.
  • Troubleshoot technical issues, validate reported problems, and provide proven solutions.
  • Provide post-deployment technical support for customer integration issues.
  • Collaborate with project teams on plans, design documents, templates, layouts, queues, custom forms, reports, and other implementation artifacts.
  • Deliver high-quality Workfront implementation consulting services and support successful go-lives.
  • Serve as a business process workflow and configuration subject matter expert for clients and stakeholders.
  • Mentor and coach others, provide knowledge resources, and offer escalation support for clients.
  • Contribute to continuous improvement of product and implementation methodologies.

Benefits

  • Client-covered travel expenses.
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