Senior Service Sales Executive
About The Position
This role requires the candidate to be able to identify service solution selling opportunities, work with key players within National & Regional Healthcare Account customers and develop key strategic C-Level relationships with Service & Aftermarket customers who have a National / Regional presence. This role also requires the candidate to be able to collaborate across the North America Field Operations organization, the Strategic Account Team Leaders (Carrier Factory), and other Carrier Corporation National Leaders to drive growth within their assigned accounts. As a Senior Service Sales Executive for the North America Healthcare market, this candidate will act as the primary contact on all associated strategic customers and develop a professional relationship within their senior leadership with the purpose of understanding the customer’s needs and meets those within the bounds of contracted scope. Additionally, this role will support the daily interactions with our Strategic Account Healthcare Team and their customers in an effort to expand the relationship and grow our overall share of wallet.
Requirements
- High school diploma or GED.
- 5+ years of experience in HVAC Service Sales and/or Healthcare System Solution Sales.
- Valid Driver’s License.
- Ability to Travel up to 25% Domestically.
Nice To Haves
- Bachelor’s degree in engineering, business or a related field.
- Has advanced knowledge of the Healthcare markets.
- Understanding of GPO’s (Group Purchasing Organizations) and how they interact with healthcare systems (IDNs).
- Requires a high level of technical and financial expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and service.
- Related professional certifications preferred.
- Requires high level of technical and sales expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and service.
- Ability to work independently on a team
- Strong written and verbal communication skills with ability to interact with both external customers and across functional team of sales, engineering, manufacturing & marketing associates.
- Sense of urgency, self-initiative, dedication, and sense of ownership.
- Outstanding follow-up and follow-through skills.
- Highly organized with strong attention to detail, with the ability to prioritize.
- Unwavering customer service orientation.
- Proficiency with Microsoft Office (Excel, Word & PowerPoint)
- Ability to coordinate with internal stakeholders within multiple channels in organization.
Responsibilities
- Develop new business relationships with end-user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within their facilities and for replacement projects.
- Communication with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities and Engineering professionals. Responsible to maintain/expand these relationships within assigned, existing client accounts as well as creating new customer relationships. Act as a trusted advisor to customers across their enterprises within the Healthcare vertical.
- Prepares and negotiates complex sales contracts with a large number of accounts.
- Partner with the field sales and service team members, operations, branch and regional leadership as necessary. Interact well with Field Management and support their business growth targets.
- Work directly with building owners to improve system reliability, reduce energy consumption and improve the indoor environment.
- Support and communicate with the owners GPO (Group Purchasing Organization) partner and leverage these relationships.
- Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted partnerships in a competitive environment.
- Manage current Carrier Healthcare account relationships to maximize service and aftermarket sales.
- Effectively perform needs assessments, develop/coordinate sales proposals and estimates, and presentations. Work with operations, finance, legal and other inside and outside resources as needed to facilitate the sale and negotiate a satisfactory contract.
- Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
- Participate in civic and professional organizations to build a network of contacts to advance achievement of sales targets. ASHE and other Healthcare trade groups.
- Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
- Participate in activities such as bids, trade shows, and customer relationship management.
- Responsible for representing the broader company's interests and building business relationships to enhance sales business development performance that align with companies’ mission, purpose and strategy.
- Responsible for collecting and analyzing market data to call on current and potential customers.
- Supports existing customer relationships and travel as necessary (estimated 45-50% travel).
- Works autonomously with limited oversight from manager.
- Coaches and reviews the work of field level professionals.
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidenta l Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
