Senior Service Representative - Field Ops.

Pyramid Consulting•Detroit, MI

1d•Onsite

About The Position

The Senior Service Representative supports warehousing, staging, and distribution functions to maintain warehouse and local inventory, providing timely access to mission-critical equipment used in worldwide business operations. The role uses established procedures and tools to analyze impacts and fulfill service requests, and implements and maintains warehouse standards across local and satellite locations. It includes full life cycle management of technology components used in day-to-day operations. The representative works as part of a team, shares information, assists others, and communicates with teams across the Field Ops Organization. Work may include testing, cleaning, packaging, and restocking equipment, as well as driving trucks or vans, receiving equipment, completing IMAC work orders and network projects, shipping, and inventory control. The position also researches equipment disposition, maintains inventory counts, completes cycle counts, uses automated tools for daily assignments, researches and resolves problems, and meets service-level agreements for order delivery or shipment. The work takes place in a fast-paced warehouse environment and involves managing multiple assignments.

Requirements

Ability to handle frequent interruptions and multiple tasks while managing workload and deadlines.
Ability to work well in a team setting.
Working knowledge of the Internet, Microsoft Office, and Outlook.
Must pass a background check.
Ability to lift boxes weighing at least 70 pounds.
Forklift driving experience.
Ability to operate a hand jack and other warehouse equipment.
Must meet applicable SIDA guidelines for badging to access secured areas for some positions.

Nice To Haves

Previous warehousing experience.

Responsibilities

Perform warehousing, staging, and distribution to maintain warehouse and local inventory of mission-critical equipment.
Use established procedures and tools to analyze impact and fulfill service requests.
Implement and maintain defined warehouse standards across local and satellite locations.
Share information, assist colleagues, and communicate with teams within the Field Ops Organization.
Test, clean, package, and restock equipment as needed.
Perform duties such as truck and van driving, projects, equipment receiving, IMAC work orders, network projects, shipping, and inventory control.
Research appropriate equipment disposition, including deinstallation, defective equipment, retirement, and recovery.
Update and maintain accurate inventory counts within assigned Stock IDs.
Complete cycle counts for the area of responsibility as needed.
Use automated tools to perform assigned daily tasks.
Provide research, analysis, and problem resolution to team members.
Meet established service-level agreements for delivery or shipment of orders.
Manage multiple assignments and tasks simultaneously.