Sr. Service Manager ($94,600.00 - $132,300.00)

Irvine Company•Irvine, CA

21d•$94,600 - $132,300•Onsite

About The Position

The Senior Service Manager leads maintenance operations for one or more communities or a super-building. The role oversees and develops on-site service managers and maintenance team members, manages maintenance financial performance and budgets, protects community assets through preventive maintenance, and directs contractor work. The position is accountable for labor productivity, cost efficiency, safety, and the quality and condition of the communities. It promotes a positive working environment and exceptional service for residents, prospects, vendors, and employees. The Senior Service Manager leads planning and performance management, ensures appropriate employee training and development, and partners with internal teams on reinvestment and capital projects. The role also ensures compliance with applicable safety, fire/life safety, health, environmental, and permitting requirements; supports portfolio initiatives and inspections; and contributes to company energy and water management initiatives. The position is responsible for the Stonegate Neighborhood communities, listed as 1,259 units.

Requirements

High school diploma.
Previous Service Manager experience.
Valid California driver’s license and continuous vehicle liability insurance as required by state law.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to work evenings, weekends, and holidays.
Ability to travel occasionally.
Physical ability to lift 48 pounds from below waist level and 34 pounds from below to above waist level, exert 60 pounds of push/pull force while walking, climb ladders occasionally, and maintain unilateral balance for an average of 20 seconds or more per leg.

Nice To Haves

Multilingual ability.

Responsibilities

Hire, train, onboard, and develop maintenance team members, emphasizing employee engagement, retention, continuous learning, and succession planning.
Lead, coach, and develop direct reports and create a culture of excellence.
Promote a customer-service-focused culture for residents, prospects, vendors, and employees; respond to resident requests and concerns and ensure proactive maintenance customer service.
Monitor community maintenance performance metrics, develop action plans when needed, and lead the on-site service management team toward its goals and expectations.
Administer operating maintenance budgets, manage budget variances, contribute to operating, capital expenditure, and new-reinvestment budget and forecast planning, identify cost savings, and implement recovery plans when applicable.
Ensure community condition and quality meet Irvine Company standards.
Partner with Irvine Company Apartment Development during reinvestment projects to achieve customer service standards and maintenance KPIs.
Direct daily, weekly, and monthly planning for service managers; establish direction for the maintenance team, hold regular one-on-one meetings with direct reports, and participate in scheduled daily huddles.
Ensure safety, technical, and management training is initiated and delivered to the maintenance team.
Implement efficient methods and schedules for preventive maintenance.
Ensure compliance with fire/life safety, health, and environmental regulations and maintain required permits.
Ensure vendors work safely and meet ICAC quality standards and specifications; assist with sourcing vendors; bid, negotiate, and prepare services and projects.
Work with Reinvestment, Project Management, and Landscape Management to schedule and initiate COE and capital projects.
Coordinate hazardous-material abatement and complete related paperwork and contract administration.
Address maintenance issues beyond the assigned community as required and partner with the Maintenance Operations Director and Sr. Director on portfolio initiatives.
Participate in the Property Quarterly Inspection program as required.
Maintain awareness of and support company energy and water management initiatives.
Perform other duties as assigned.