Senior Service Designer

Public Sector Resourcing•London Britain Township, PA

3d•Hybrid

About The Position

The Ministry of Justice is seeking a Senior Service Designer for the Security and Intelligence team within Prisons Digital. The team builds and maintains digital services used by prison security staff to detect and analyse security threats, help keep prisons secure, and ensure public safety. The role involves working across the complete product delivery lifecycle, from discovery through deployment, to identify and address unmet needs among security and intelligence staff. The postholder will also collaborate with service designers working across Prisons Digital, including helping understand user journeys that span multiple services. This is a 12-month contract, based in London with hybrid working. The role is inside IR35 and can only be performed within the UK. SC clearance is essential; applicants must at minimum be willing and eligible to undergo checks. Candidates who meet all essential criteria and already hold active security clearance may be preferred.

Requirements

Experience designing and delivering user-centred, inclusive and accessible digital services that meet relevant standards and best practice.
Strong ability to communicate complex ideas, facilitate workshops and collaborate effectively with stakeholders and multidisciplinary teams.
Experience using research, evidence and data to inform design decisions, test solutions and drive continuous improvement.
Ability to work strategically, aligning design activity with organisational goals while balancing user needs, technology and policy constraints.
Experience applying agile and iterative design approaches, including defining minimum viable products, prioritising work and adapting to changing requirements.
Ability to lead and coordinate design activities, champion user-centred design and support the development of others.
Must be willing and eligible to undergo SC clearance checks; active clearance may be preferred.
Must be able to work within the UK.

Nice To Haves

Active security clearance.

Responsibilities

Facilitate design workshops with a broad range of stakeholders to identify priority deliverables and related risks and opportunities.
Support product managers with scoping, road-mapping and prioritisation.
Document workshop outcomes and recommendations.
Analyse user needs and business objectives.
Develop design concepts and prototypes to reimagine the user experience.
Use user-centred design methods, such as journey mapping, to present recommendations and explain the end-to-end consequences of decisions.
Create detailed final design requirements.
Provide design expertise during stage-gate approvals and service assessments.
Update and manage stakeholder expectations.
Collaborate with service designers across Prisons Digital, including helping understand user journeys spanning multiple services.