Senior Interaction / Service Designer

Public Sector Resourcing•London Britain Township, PA

3d•Remote

About The Position

Homes England, the government’s housing and regeneration agency, is seeking a Senior Interaction / Service Designer to lead interaction design across complex services. The role involves working across multidisciplinary service teams to design end-to-end services that meet user needs and contribute to organisational objectives and strategic priorities. The designer will work with service managers, programme directors and delivery teams to develop hypotheses, then design, test and iterate solutions. They will help set design direction, embed user-centred design practices in agile teams, use evidence to challenge assumptions and explain design decisions, and communicate complex design problems, risks and unresolved issues to stakeholders. The role also includes facilitating design sessions and workshops, creating and testing prototypes and design patterns, advising on inclusive, accessible and environmentally sustainable design, and mentoring colleagues. The assignment is an initial three-month contract, inside IR35. It is remote with occasional office travel and may only be worked from within the UK. Homes England’s mission is to ensure more homes are built where they are most needed, improve affordability and create a sustainable housing market. It also has a role in spearheading regeneration and working with places to reduce economic disparity, empower local leaders and create equal opportunities.

Requirements

Extensive experience designing user flows, interface behaviours and patterns across complex services.
Proven ability to use research, analytics and evidence to develop, test and improve design ideas.
Experience prototyping from rapid exploration through to tested, developer-ready designs.
Experience with Figma.
Proficiency in developing and applying design patterns, components and standards to ensure consistency.
Ability to clearly document and communicate design decisions, risks and unresolved issues.
Strong stakeholder management skills and the ability to influence across team and profession boundaries.
Experience leading design workshops with colleagues from multiple disciplines and levels of seniority.
Ability to explain sophisticated design ideas and concepts to specialists and non-specialists using sketches and prototypes.

Nice To Haves

Public sector or GDS experience.

Responsibilities

Lead interaction design across complex services, ensuring journeys and design elements meet user needs and organisational priorities.
Work in or across multiple multidisciplinary service teams to design end-to-end services aligned with wider organisational objectives and strategic priorities.
Work with service managers, programme directors and delivery teams to develop hypotheses and design, test and iterate solutions.
Help set design direction and embed user-centred design practices within agile, multidisciplinary teams.
Use evidence to challenge assumptions, negotiate with senior stakeholders and rationalise design decisions.
Clearly communicate complex design problems, decisions, risks and unresolved issues to teams and stakeholders.
Lead and facilitate design sessions, critiques and workshops, building consensus and constructively challenging assumptions.
Create, test and iterate prototypes, patterns and components across different levels of fidelity.
Advise teams on inclusive, accessible and environmentally sustainable design, ensuring work meets relevant standards.
Support and mentor colleagues, building capability and confidence in user-centred design.