Salesforce COE - Senior Service Delivery Manager
About The Position
The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead teams responsible for designing, building, deploying, and supporting Salesforce-related applications. The role involves strategic planning, funding, prioritization, resource planning and management, and delivery of full-stack technology products and services to business partners and cross-impacted Information Technology delivery partners. The manager is responsible for end-to-end Salesforce technology project execution using Agile methodology, ensuring timely, high-quality results, and proactively addressing delivery roadblocks. The role also includes planning and managing technical team resources, establishing an execution model that uses onshore and offshore resources, developing team members, and partnering with business and IT stakeholders on technology strategy. The position coordinates release plans and release-day activities with delivery peers.
Requirements
- Bachelor's degree.
- At least 7 years of related experience managing technical teams.
- At least 4 years of delivery experience focused on the Salesforce platform, including one or more of Sales, Service, Marketing, Financial Services, Agentforce, or Data Clouds.
- Exceptional communication and interpersonal skills for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff.
- Strong organizational skills and demonstrated ability to guide a high-performing team, work with partners to establish and meet business service-level agreements, and plan and deliver work to expectations.
Nice To Haves
- At least 5 years of experience in large-scale enterprise organizations.
- At least 5 years of experience executing delivery using Agile methodology.
- Salesforce Administration certifications.
- Experience with modern data architecture and integration approaches, particularly service-oriented and event-driven architecture concepts.
- Experience with MuleSoft or similar integration platforms.
- Experience providing shared services to multiple teams.
- Experience in the financial services industry or with financial applications.
Responsibilities
- Direct end-to-end Salesforce technology project execution based on Agile methodology.
- Ensure the team delivers results on time and at high quality.
- Evaluate delivery plans and proactively identify, reduce, and remove roadblocks.
- Plan, recruit, and manage technical team resources, including Technical Leads, Developers, and Quality Assurance roles.
- Establish a delivery execution model that leverages onshore and offshore resources.
- Align staffing plans with deliverables and budgets, adjusting technical team resources as needed for delivery targets and budget changes.
- Build high-performing teams by establishing goals, coaching team members, and tracking progress against career plans.
- Partner with line-of-business and IT partners to develop technology strategy for capabilities assigned to delivery teams.
- Coordinate release plans and day-of-release activities with delivery peers.
Benefits
- Health insurance coverage
- Wellness program
- Life insurance
- Disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Participation in an applicable incentive compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
