Senior Service Coordinator - HVAC

NTD Mechanical • Garland, TX

49d • Onsite

About The Position

At NTD, we are proud of the superior craftsmanship of our work because it reflects who we are as individuals and as an organization. We believe in giving our team members the space to excel through training, focus on entrepreneurial spirit, ensuring accountability and clear communication.
Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.
Sr. Service Coordinator - HVAC Dispatch
NTD Mechanical – Mechanical Services Division
Location: Garland, TX
Employment Type: Full-Time
Department: Service
Reports To: Service Director
About NTD Mechanical
NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise.
As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.
Position Summary
The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment.

Requirements

• 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
• Strong multitasking, organizational, and communication skills
• Comfort using dispatching and/or scheduling tools, email, and document management systems
• Ability to stay calm and professional under pressure

Nice To Haves

• Experience with Foundation or similar service management/ERP platforms
• Familiarity with HVAC terminology or commercial service workflows

Responsibilities

• Coordinate, schedule, and prioritize incoming service calls and work orders
• Dispatch technicians and monitor schedules for daily efficiency
• Communicate job updates and changes with field technicians
• Handle customer calls, emails, and service inquiries
• Maintain accurate documentation, reports, and digital job files
• Assist with invoicing and attaching required documentation
• Support service leadership with reports, planning, and workflow improvements

Benefits

• Medical, dental, and vision insurance.
• 100% company-paid life insurance ($50,000).
• 401(k) with discretionary company match.
• Paid time off: 40 hours (1 week) after 6 months of employment, 80 hours (2 weeks) after 1 year, 120 hours (3 weeks) after 3 years, 160 hours (4 weeks) after 5 years
• 6 paid company holidays.
• Company-provided laptop (and iPad, if required).
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed