Senior Service Associate, Distribution Operations Sun - Thursday Midnight to 8AM

UPS Supply Chain Solutions•Boise, ID

About The Position

Service Associates provide package handling, inventory control, and shipping services to customers across industries. The role supports customer efficiency through a customer-first approach, delivering speed, consistency, flexibility, and visibility. Work is hands-on and generally related to core UPS operations, following established processes and procedures to work efficiently and safely. The position involves job-related training and considerable on-the-job experience, a range of tasks, minor modifications to routines within established guidelines, and completing work with limited supervision. It may also include providing guidance to less experienced employees. The role manages delivery or deployment of contracted services to customers to meet or exceed contract SLAs and KPIs, and supports business products by collaborating with vendors, customers, and internal support groups. Responsibilities may encompass daily facility activities, government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, inspections, employee engagement and development, safety, security, and profitability. The role also performs financial activities such as forecasting, allocations, adjustments, and annual business planning; strengthens customer relationships, potentially through face-to-face service; and identifies opportunities to improve operational efficiency, effectiveness, and capabilities. Support may extend to field stocking locations, agent locations across multiple geographies, and the provider network.

Requirements

Ability to lift up to 70 lbs.
Ability to use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers at heights up to 28 feet.
Ability to use RF scanners and computer-based warehouse management systems.
Ability to perform work accurately with limited supervision and follow established processes.
Legal authorization to work in the United States.
Successful completion of a background check.

Responsibilities

Perform package handling, inventory control, and shipping activities.
Use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers.
Use RF scanners and a computer-based warehouse management system to perform warehouse activities, including inbound, outbound, and inventory control processes.
Complete tasks accurately with minimal supervision and follow established work processes.
Ensure transaction accuracy and comply with safety and quality requirements.
Manage contracted service delivery to meet or exceed customer SLAs and KPIs.
Collaborate with vendors, customers, and internal support groups to support business products.
Support facility activities such as compliance, receipts, kitting, order processing, supplier procurement, inventory, staffing, inspections, employee engagement and development, safety, security, and profitability.
Perform financial activities including forecasting, allocations, adjustments, and annual business planning.
Retain and strengthen customer relationships, which may include face-to-face customer service.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Provide support to field stocking locations, agent locations across multiple geographies, and the provider network as needed.
Provide guidance to less experienced employees.