Senior Service Associate M-F 8am-4:30pm
About The Position
The Healthcare Senior Service Associate supports healthcare order fulfillment at a warehouse facility. Work includes receiving priority healthcare products and customer orders, placing stock into storage, picking and packing orders, shipping orders, and providing customer service support. The role helps clients efficiently handle medical devices, testing equipment, pharmaceuticals, and other healthcare products. The position performs hands-on work related to UPS operations, following established processes and procedures to complete work efficiently and safely. It involves a range of tasks, minor adjustments to routines within established guidelines, and completion of work with limited supervision. The posting also includes broader service-delivery and facility-operations duties, including supporting contract service levels, customer relationships, compliance, inventory, staffing, safety, and operational improvements.
Requirements
- Ability to lift up to 70 pounds.
- Ability to work at heights up to 28 feet using powered equipment such as order pickers.
- Ability to work in ambient warehouse, refrigerated, and freezer environments.
- Legal authorization to work in the United States.
- Successful completion of a background check and drug screen.
- Ability to perform manual work with job-related training and considerable on-the-job experience.
Responsibilities
- Receive healthcare products and customer orders, place stock into storage, pick and pack orders, and ship orders.
- Provide customer service support.
- Use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers.
- Use radio frequency scanners to perform warehouse activities electronically.
- Use a computer-based warehouse management system for inbound and outbound processes and inventory control.
- Complete tasks using established job processes, maintaining accuracy and complying with safety and quality requirements.
- Support contract service delivery to ensure service-level agreements and key performance indicators are met or exceeded.
- Support daily facility activities, including compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, inspections, employee development, safety, security, and profitability.
- Help maintain and strengthen customer relationships, potentially through face-to-face customer service.
- Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
- Provide guidance to less-experienced employees.
Benefits
- Medical and prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance
- Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays
- Personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Excellent weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
