Senior Service Advisor
Swickard Ravenna, LLC, d/b/a Volvo Cars of Seattle•Seattle, WA
•$50,000 - $120,000•Onsite
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. It's the right home for a senior advisor who takes their craft seriously.
Requirements
- 3+ years of service advisor experience in a franchised dealership -- luxury or import brand experience a strong plus
- Demonstrated history of high CSI and NPS scores -- you have the numbers to back it up
- Strong service sales performance -- you understand that recommending the right services is an act of hospitality, not a hard sell
- A reputation for longevity and stability -- you invest in your team and your guests for the long term
- Clear, composed communicator who builds lasting trust with guests, technicians, and managers alike
- Valid driver's license with a clean driving record
- A hospitality mindset -- you've built a career on doing right by guests, and it shows
Nice To Haves
- Volvo or European brand experience preferred -- not required
- Reynolds & Reynolds experience preferred
Responsibilities
- Own a portfolio of guest relationships -- delivering consistent, high-quality service experiences that earn trust and drive return visits
- Serve as the primary point of contact from write-up to delivery, communicating with clarity, accuracy, and care
- Translate complex repair information into transparent, confident recommendations guests can act on
- Build accurate estimates, present additional service needs, and follow through on every commitment
- Partner with technicians and service management to keep workflow moving efficiently and on schedule
- Set the standard on the service drive -- modeling professionalism, hospitality, and accountability for the team
- Maintain high CSI and NPS scores through disciplined follow-up, proactive communication, and genuine guest care
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid manufacturer and product training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
