Senior Advisor, Service Delivery
About The Position
Play a strategic advisory role at the intersection of business priorities and IS&T service delivery. Influence service performance, portfolio visibility and continuous improvement across a global organisation. Join a collaborative team and help shape reliable, transparent technology services that enable business success. We are looking for a Senior Adviser Service Delivery who can provide specialist guidance and support across Information Systems & Technology (IS&T) service delivery for a Product Group within the business. This is a great opportunity to be responsible for supporting end‑to‑end service delivery, demand management and portfolio governance, while acting as a trusted interface between business stakeholders and IS&T.
Requirements
- A commitment to the safety of yourself and your team
- University degree in a field related to information technology
- Extensive experience working in IT service delivery, portfolio support or business strategy roles within large organisations
- Demonstrate leadership in safety, teamwork, respect, integrity, and excellence
- Strong analytical skills, with the ability to turn data into clear insights and recommendations
- Confidence engaging with stakeholders and contributing to governance and decision‑making forums
- Experience supporting service performance, demand management or portfolio coordination activities
- A structured, proactive approach with the ability to work independently and manage competing priorities
Responsibilities
- Act as a subject matter expert across service delivery, demand shaping and portfolio governance
- Support stakeholder engagement by providing clear, timely updates and insight on service performance
- Compile, analysing and reporting operational and portfolio data to support decision‑making
- Support demand and portfolio management activities, ensuring initiatives are visible, prioritised and aligned
- Assist with service management routines, including KPIs, dashboards, service reviews and OKR tracking
- Support knowledge transfer between planning teams, business units and vendors to enable effective delivery
Benefits
- Competitive base salary reflective of your skills and experience with an annual incentive bonus.
- Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.
- Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.
- Attractive share ownership plan.
- Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.
- A generous parental leave policy, which ensures you’re able to spend quality time with your new family.
- Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.
- Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
