Senior Service Advisor
Swickard Gresham LLC, d/b/a Gresham Toyota•Gresham, OR
•Onsite
About The Position
The Service Consultant is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Requirements
- 1+ years of previous Service Advisor Experience required
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Strong understanding of automotive terminology and mechanical principles.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Customer service focuses on building trust and rapport.
- Ability to actively listen, identify customer needs, and address concerns effectively.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in computer skills and dealership management software (DMS).
- Ability to work independently and as part of a team.
- A valid driver's license may be required.
Nice To Haves
- Veterans encouraged to apply
Responsibilities
- Own the guest experience from check-in to follow-up, building trust through clear, honest communication.
- Write accurate service orders by identifying concerns, performing basic inspections or road tests when needed, and documenting approved work.
- Present repair recommendations clearly, explaining options, timelines, and costs in plain language and securing authorization.
- Serve as the bridge between guests and technicians, ensuring concerns are understood and repairs are done right the first time.
- Manage workflow and expectations, tracking vehicle progress and keeping guests informed throughout the repair process.
- Review completed work and invoices with guests, explaining repairs performed and future service needs.
- Support efficient service operations, including parts coordination, accurate billing, and adherence to safety and shop standards.
Benefits
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- PTO and paid Holidays
- Ongoing training and support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
