Senior Service Advisor/Assistant Service Manager

River Oaks Chrysler Jeep Dodge Ram•Lansing, IL

20h•Onsite

About The Position

The Ed Napleton Automotive Group is looking for our next Senior Service Advisor/Assistant Service Manager, located at River Oaks Chrysler Dodge Jeep RAM. The Senior Service Advisor is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

Requirements

Exceptional Customer Service Skills
Tech Savvy- able to learn and utilize technology
Previous Automotive Service Advisor/Service Manager Experience
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy

Nice To Haves

Chrysler Dodge Jeep RAM experience is a plus

Responsibilities

Work with customers to ensure we meet and address all vehicle maintenance needs
Write repair orders for customers with full transparency of cost and time estimates
Provide exceptional and timely communication-keeping customers updated throughout the process
Communicate frequently with Technicians and Parts to ensure timely completion of work
Exhibit a positive attitude and strong work ethic with customers and co-workers.
Utilize cutting edge Fixed Operations Technology