Assistant Service Manager / Service Advisor

Lexus of Shreveport-Bossier City•Bossier City, LA

2d•Onsite

About The Position

Harvey Autos has had the privilege of serving the Bossier community since 1994. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. Our recently renovated state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard.

Requirements

Organized and friendly personality
Dealership experience is preferred
Knowledge of dealership drive lane
Demonstrated ability to manage others
Valid in-state driver's license and automobile insurance.
Clean driving record
Applicants must be at least 21 years of age due to company’s liability insurance requirements

Responsibilities

Oversee flow of Service Drive.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently