Senior Security Response & Emergency Representative

Wells Fargo Bank • Charlotte, NC

21h • Onsite

About The Position

Wells Fargo is seeking a Senior Security Response & Emergency Representative. In this role, you will: Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures. Collaborate with other staff in Security Response Center to handle response to incidents. Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact. Perform complex security, operational, and customer support tasks. Identify, troubleshoot, and analyze false alarm issues to reduce fines. Lead projects, conduct training, and serve as escalation point to assist analysts. Provide subject matter expertise and interpretation of procedures to less experienced staff. Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors.

Requirements

• 2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs.
• Experience in dealing with team member and technical escalation of DMP.
• Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills.
• Strong analytical skills with high attention to detail and accuracy

Responsibilities

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Collaborate with other staff in Security Response Center to handle response to incidents
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed