Senior Security Response & Emergency Representative

Wells Fargo•Chandler, AZ

2d•Onsite

About The Position

Wells Fargo is seeking a Senior Security Response & Emergency Representative. In this role, you will monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures. You will collaborate with other staff in the Security Response Center to handle response to incidents, provide feedback and present ideas for improving or implementing processes and tools within the Corporate Security area, and perform complex security, operational, and customer support tasks. You will also identify, troubleshoot, and analyze false alarm issues to reduce fines, lead projects, conduct training, and serve as an escalation point to assist analysts. Additionally, you will provide subject matter expertise and interpretation of procedures to less experienced staff and interact with your immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors.

Requirements

2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs.
Experience in dealing with team member and technical escalation of DMP.
Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills.
Strong analytical skills with high attention to detail and accuracy

Responsibilities

Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
Collaborate with other staff in Security Response Center to handle response to incidents
Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area
Perform complex security, operational, and customer support tasks
Identify, troubleshoot, and analyze false alarm issues to reduce fines
Lead projects, conduct training, and serve as escalation point to assist analysts
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors