Senior Security Operations Manager

Comstock•Reston, VA

About The Position

The ParkX Security Operations Manager is responsible for the daily management of assigned Comstock or third-party locations. The role delivers company, client, and customer expectations by ensuring assigned locations operate in a first-class manner and in accordance with company policy. The manager assists with the development and design of financial statements and management proposals, demonstrates leadership, drives positive change, and supports organizational objectives. The position leads and oversees the physical security team and coordinates security operations, including event planning, officer scheduling, deployment, supervision, and training. It also supports customer service, property maintenance, vendor relationships, client surveys, reporting, and the upkeep of properties across the ParkX portfolio. The role requires flexibility to work after hours and weekends as needed, and includes both indoor and outdoor work.

Requirements

High school diploma or equivalent.
At least 2 years of security or law enforcement experience.
Certified security officer in Virginia, Maryland, and Washington, DC.
At least 3 years of experience in a customer-service-related field.
Valid driver's license without major violations.
Flexibility to work after hours and weekends as needed.
CPR/AED/First Aid certification.
Ability to forge and maintain relationships with local police departments.
Strong problem-solving, time-management, and communication skills.
High credibility, trustworthiness, integrity, accountability, and commitment to excellence.
Customer-focused, results-oriented, positive, and willing to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships and work effectively in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.
Outstanding mentoring, coaching, people-management, time-management, and leadership skills.
Ability to hire, direct, and supervise a team while cultivating a professional, friendly, and supportive atmosphere.
Ability to motivate a team through character, consistency, vision, compassion, and recognition.
Ability to communicate expectations clearly and ensure understanding.
Ability to adapt to complex problems or organizational change and develop practical, business-minded solutions.
Ability to present information effectively and respond to questions from senior and executive management.
Strong budgeting and financial skills.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Provide leadership, direct management, and day-to-day oversight of the physical security team, including managers, supervisors, and officers.
Ensure team members understand and promote corporate goals, core values, and departmental responsibilities.
Promptly address and resolve customer concerns in accordance with guidelines established by the Comstock Executive Team.
Plan and coordinate security operations for specific events with the marketing department.
Walk assigned properties daily and maintain a running list of maintenance items.
Resolve customer concerns escalated by facility front-line associates.
Maintain equipment through regular maintenance and preventative care.
Schedule, deploy, supervise, and train Security Officers.
Manage essential maintenance contracts and work closely with vendor contacts, particularly janitorial, landscaping, and security vendors.
Oversee quarterly client surveys.
Provide daily, weekly, or monthly activity reports as required by the supervisor and Comstock Executive Team.
Oversee maintenance operations in partnership with the maintenance team, maintaining property curb appeal and assessing potential maintenance issues.
Ensure manufacturer-recommended and Comstock-required maintenance is completed on time.
Maintain complete knowledge and understanding of properties in the ParkX portfolio and current and prospective clients.
Hire, direct, motivate, and supervise a strong team; communicate expectations and hold team members accountable.
Perform other duties as assigned.