Senior Security Operations Manager

Comstock•Reston, VA

4d•$80,000 - $85,000

About The Position

The Senior Security Operations Manager is responsible for the daily management of assigned Comstock or third-party locations. The role ensures that locations operate in a first-class manner and in accordance with company policy, while meeting company, client, and customer expectations. The manager also assists with developing and designing financial statements and management proposals, demonstrates leadership, drives positive change, and supports organizational objectives. The position provides leadership and day-to-day oversight of the physical security team, including managers, supervisors, and officers. It coordinates event security with the marketing department, addresses customer concerns, oversees security staffing and training, maintains equipment and vendor relationships, and works with maintenance teams to keep properties in good condition. The manager is expected to understand the ParkX portfolio and current and prospective clients, and to provide operational reports as requested.

Requirements

High school diploma or equivalent.
At least 2 years of security or law enforcement experience.
Security officer certification from the state of Virginia, Maryland, and Washington, DC.
At least 3 years of experience in a customer-service-related field.
Valid driver's license without major violations.
CPR/AED/First Aid certification.
Flexibility to work after hours and weekends as needed.
Strong problem-solving, time-management, communication, active-listening, organizational, and attention-to-detail skills.
Ability to relate to diverse groups of people and build and maintain strong relationships.
High credibility, trustworthiness, integrity, accountability, and commitment to excellence.
Customer-focused, results-oriented, positive, and able to support growth and innovation.
Ability to learn and develop continuously.
Ability to establish strong working relationships in a team setting and work independently with minimal supervision.
Ability to multitask and prioritize in a fast-paced environment.
Outstanding mentoring, coaching, people-management, time-management, and leadership skills.
Ability to cultivate a professional, friendly, and supportive team atmosphere and motivate team members through character, consistency, vision, compassion, and recognition.
Ability to adapt to complex problems and organizational change, evaluate options, and implement practical business-minded solutions.
Ability to present information effectively and respond to questions from senior and executive-level management.
Strong budgeting and financial skills.

Nice To Haves

Bilingual Spanish and English.

Responsibilities

Provide leadership, direct management, and day-to-day oversight of the physical security team, including managers, supervisors, and officers.
Ensure team members understand and promote corporate goals, core values, and departmental responsibilities in the company org chart and Employee Handbook.
Promptly address and resolve customer concerns in accordance with guidelines established by the Comstock Executive Team, including concerns escalated by front-line associates.
Plan and coordinate security operations for specific events with the marketing department.
Walk assigned properties daily and maintain a running list of maintenance items.
Maintain equipment through regular maintenance and preventative care.
Schedule, deploy, supervise, and train Security Officers.
Manage essential maintenance contracts and work with vendor contacts, particularly in janitorial, landscaping, and security.
Oversee quarterly client surveys.
Provide daily, weekly, or monthly activity reports as requested by the supervisor and Comstock Executive Team.
Partner with the maintenance team to maintain property curb appeal, assess maintenance issues, and ensure routine manufacturer-recommended and Comstock-required maintenance is completed on time.
Maintain complete knowledge and understanding of all properties in the ParkX portfolio and all current and prospective clients.
Hire, direct, supervise, mentor, coach, and motivate the security team; communicate expectations and hold team members accountable.
Build and maintain relationships with local police departments.
Perform other duties as assigned.