Senior Secretary - Case Management

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Senior Secretary provides secretarial support to the Case Management Department, completing routine forms, reports, correspondence, and other administrative work accurately and promptly. The role supports daily department operations, including office coverage, document handling, equipment and inventory tracking, paging, communications, and customer service. The position also participates in general departmental activities, completes special projects upon request, and provides cross coverage as needed. Case Management coordinates care across the continuum, partnering with patients, families, providers, and community agencies to arrange post-acute services and support safe, efficient transitions of care.

Requirements

High school diploma or equivalent.
Two years of experience performing secretarial work.
Pass the pre-employment skills test as required and administered by Human Resources.
Ability to satisfy and maintain any requirements necessary to ensure the continued security and integrity of critical infrastructure, if applicable to the position.

Nice To Haves

One year of formal secretarial training from an approved business or secretarial school.
Five years of secretarial experience.

Responsibilities

Type routine forms, reports, and correspondence; ensure information is relevant, timely, accurate, proofread, and appropriate in spelling, grammar, and editorial content.
Prepare the daily Case Management Pager Assignment.
Retrieve and send faxes and scan documents for electronic filing.
Provide daily rotating coverage in the Case Management main office during lunch breaks and staff absences.
Assist contacts promptly by providing appropriate resources, communication, documentation, and submissions for service requests.
Track equipment inventory, file materials, stock and restock standard office machines, and report equipment problems.
Maintain operation of the departmental iLand Messaging System for employee paging.
Answer phone calls, take complete messages, and relay information through appropriate means.
Greet departmental visitors and customers and route calls and visitors as appropriate.
Maintain the vendor log and process sign-in forms.
Page staff via the paging system, telephone, or computer as required.
Communicate pertinent information to staff by email or verbally.
Run staff errands as requested.
Serve as the primary contact for mail drop-off, pickup, and distribution.
Participate in general departmental activities and complete special projects upon request.