Senior Secretary

State of South Dakota • Rapid City, SD

2d • Onsite

About The Position

The Senior Secretary is a full-time position with the South Dakota Department of Health, Division of Family and Community Health, Office of Family Nutrition Services, based in Rapid City, South Dakota. The role collaborates with local agency staff to support high-quality service delivery and the Local Agency WIC Services Plan/SCOOP. The position supports WIC participants, staff, retailers, and community partners through administrative coordination, referrals, reporting, inventory management, and outreach. Regional travel is required as needed, including travel to vendor sites. The position also provides phone and reception coverage and coordinates coverage among regional and local receptionists without supervisory responsibility.

The Department of Health works to prevent illness and injury, promote healthy communities, educate the public, prepare for and respond to public health threats, and support access to healthcare. The department emphasizes leadership, accountability, communication, integrity, teamwork, and workplace flexibility. Most positions may have the opportunity to work remotely up to three days per week, subject to position review; the posting identifies this role as onsite.

The position pays $20.47 per hour, depending on qualifications, and is in Pay Grade F. The closing date is November 17, 2026. Applicants must apply online and attach a resume. A National Career Readiness Certificate may be submitted if the applicant has one, but it is not required. The state does not sponsor work visas; hires must verify identity and eligibility to work in the United States and complete Form I-9, with employment eligibility verified through E-Verify.

Requirements

• High school diploma or equivalent.
• Experience in administrative, clerical, or program support roles; experience in a health, human services, or community-based program is preferred.
• Valid driver's license and ability to travel within the region as needed.
• Ability to learn and apply new policies, procedures, technology, and job duties; adapt to changing priorities; manage multiple tasks; work independently and as part of a team; maintain accurate and confidential records; and implement policies and procedures consistently.

Nice To Haves

• Experience working with diverse or low-income populations.
• Understanding of basic WIC program functions, participant support, referrals, and customer service expectations.
• Bilingual Spanish skills are preferred.
• Knowledge of WIC policies, procedures, eligibility requirements, dual participation processes, and vendor interactions; program policies, protocols, and documentation standards; and office technology and software applications.
• Strong communication, interpersonal, customer service, Microsoft Office, computer, organization, time management, attention-to-detail, recordkeeping, documentation, teamwork, collaboration, administrative, workload-management, outreach, and stakeholder-engagement skills.

Responsibilities

• Assist in developing and completing action steps for the Local Agency WIC Services Plan/SCOOP.
• Contact Medicaid-referred pregnant women to explain WIC services and encourage participation.
• Serve as the Internal Referral Specialist, coordinating referrals and maintaining the Resource Referral List.
• Assist with participant surveys and pregnancy risk assessment data review.
• Act as Vendor Liaison by supporting local retailers, resolving issues, documenting outcomes, reporting ongoing concerns to the Central Office Vendor Team, and traveling to vendor sites.
• Identify resource needs and prepare purchasing requests.
• Maintain inventory of computers, equipment, eWIC cards, breast pumps, and formula, and lead team ordering processes.
• Complete regional Notices of Ineligibility and over-issuance reports monthly.
• Review Dual Participation reports weekly and work with case managers to resolve cases.
• Work with case managers to maintain the Clients Eligible for Benefits Report and ensure participant eligibility information is accurate.
• Print and distribute Notices of Ineligibility by mail, text, email, or in person.
• Provide phone coverage and fill in for reception duties when vacancies occur.
• Oversee, without supervisory responsibility, duties performed by regional and local receptionists.
• Coordinate sick-leave coverage and track who is in the office.
• Conduct site assessments as assigned.
• Support implementation of new processes and technology.
• Participate in conferences, WIC meetings, in-services, outreach events, special community activities, and workgroups or cross-functional collaborations.
• Travel within the region as needed to carry out duties.
• Perform other assigned responsibilities.

Benefits

• $0-premium employee health insurance option.
• Eleven paid holidays.
• Vacation and sick leave accrual.
• Dental, vision, and other insurance options.
• Retirement benefits; this position is a member of Class A retirement under SDRS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED