Senior SDET (Testing and Change Management Consultant)

CNX•Omaha, NE

1d•$74,250 - $80,900•Onsite

About The Position

The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. The role partners with business stakeholders and cross-functional teams to develop test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate has senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical. The position is based in Omaha, Nebraska, and requires onsite work five days a week. The role supports Concentrix Technical Products and Services and its professional services work, including strategic consulting, design, advisory services, market research, and contact center analytics. This is an immediate vacancy, with the company seeking someone who can start as soon as possible. The base salary is $74,250 to $80,900, plus incentives aligned with individual and company performance. Eligible employees may receive medical, dental, and vision insurance, an employee assistance program, a 401(k) retirement plan, paid time off and holidays, and paid learning days.

Requirements

7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
Strong experience developing and managing comprehensive test plans in complex business or technology environments.
Demonstrated ability to partner with business stakeholders to support successful solution delivery.
Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
Excellent communication, facilitation, and stakeholder management skills.
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Ability to work onsite and collaborate effectively with project teams, business users, and leadership.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Preferred experience in customer support, customer service, contact center, or other service-oriented environments.

Responsibilities

Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
Partner with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
Lead and coordinate testing across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.