Senior Scheduling Coordinator

University Hospitals•Cleveland, OH

About The Position

Performs duties of a level II approximately 75% of the time, varying by location. Primarily schedules patient appointments in a courteous manner. The position may be based in a back office or call center and may also involve registration or clerical functions, depending on location. The Senior Scheduling Coordinator serves as a subject matter expert for medium- to high-complexity patient and scheduling issues, helps maintain departmental productivity, and may provide backup to a Supervisor or Manager, assist with departmental projects and reports, and support training and mentoring. The role also requires compliance with organizational policies and standards and the secure handling of patients’ Protected Health Information (PHI), including applicable training and conduct requirements.

Requirements

High school equivalent or GED required.
At least 5 years of experience in patient registration, scheduling, office work, or a related medical field using computers.
Proficiency in medical terminology, ICD-9 CM coding, and patient scheduling.
Proficiency in knowledge of third-party payor and managed care insurance requirements.
Proficiency using clinical computer systems.
Proficiency using PCs, Microsoft Office, and general office equipment, including printers, copy machines, multi-line phones, and fax machines.
Notable client service, communication, and relationship-building skills.
Ability to work independently and as a team member in a fast-paced environment.
Strong written and verbal communication skills.
Professional demeanor.
Obtain Certified Healthcare Access Associate (CHAA) certification or a related medical certification within 9 months.

Nice To Haves

Associate's degree or progress toward a degree.

Responsibilities

Verify and accurately enter insurance, appointment, and patient information in a timely manner.
Respond to patient inquiries about appointments and services to help patients access care with minimal hassle or delay.
Depending on location, perform registration or clerical functions to support prompt patient access to services.
Serve as a subject matter expert and directly handle medium- to high-complexity patient or scheduling issues.
Meet or exceed department productivity standards.
Maintain current knowledge of computer systems, insurance and government regulations, and Patient Access policies and procedures.
Depending on location, occasionally serve as backup to the Supervisor or Manager and address scheduling or workflow issues as appropriate.
Assist the Supervisor or Manager with departmental tasks, including special projects, data collection, and tabulation of department reports.
May assist with training and mentoring.
Perform other duties as assigned and comply with all policies and standards.
Safely and securely maintain patients’ Protected Health Information (PHI).