Senior Scheduler (Full-time, Days)

Rochester Regional Health

6d • $18 - $21 • Onsite

About The Position

As a Senior Scheduler, your exceptional organizational and management skills are key to successful coordination of scheduling and maintenance of services throughout the system. This role is responsible for managing incoming calls, greeting customers, taking messages, sorting and distributing mail, reviewing patient letters for accuracy, and ensuring outgoing mail is ready. The Senior Scheduler will also communicate any problems related to scheduling practices, answer phones, and ensure calls are forwarded appropriately. Additionally, this position coordinates surgical scheduling for multiple physicians, including pre-admission history and physicals, diagnostic procedures, and in-house procedures, and is responsible for training others on scheduling practices. The role also involves scheduling timely and efficient transportation for patients and coordinating the scheduling requirements of the Interpreter Services Department, vendors, and all Rochester Regional Health patients.

Requirements

• Three (3) or more years of relevant healthcare experience required
• Strong analytical, computer, organizational, customer service, and communication skills

Nice To Haves

• Bachelor's degree in business, social sciences, human resources, or equivalent preferred
• An equivalent combination of education and experience will be considered
• For the transportation departments, knowledge of IDX and CCS is beneficial

Responsibilities

• Manage incoming calls, greet customers, take messages as necessary
• Sort and distribute incoming mail
• Review patient letters for accuracy and assure outgoing mail is ready for the mailroom
• Communicate any problems related to scheduling practices
• Answer phone and assure calls are forwarded to answering machine or alternate phone numbers
• Coordinate surgical scheduling for multiple physicians, i.e., pre-admission history and physicals, diagnostic procedures, in-house procedures, etc.
• Train others on scheduling
• Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed
• Coordinate and maintain the scheduling requirements of the Interpreter Services Department, vendors, and all Rochester Regional Health patients

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed