Senior SAP BRIM (CC & CM) Manager, DTE

Infosys

1d•$106,000 - $167,000

About The Position

The Senior SAP BRIM (CC & CM) Manager is assigned the job role of Package Project Lead 2 within Infosys’s SURE (Services, Utilities, Resources, Energy) unit, which supports digital transformation in services, utilities, energy, and resources. The role leads SAP BRIM implementation, rollout, migration, and support engagements, ensuring delivery aligns with client business objectives and BRIM solution design. It oversees SAP BRIM components including Convergent Charging (CC), Convergent Mediation (CM), SOM, CI/FICA, and CRM/S/4HANA integrations. The manager is the primary customer-facing delivery lead, coordinating onsite and offshore teams across workstreams. The role involves project governance, executive reporting, stakeholder management, financial and resource planning, risk mitigation, quality assurance, testing readiness, cutover, and hypercare. The position may require relocation and/or travel to the work or project location. Infosys does not provide immigration sponsorship for this role; applicants must be authorized to work in the United States for any employer without employer-based sponsorship. The estimated annual compensation range is $114,000–$167,000 for candidates based in CA, WA, NY, CO, MD, IL, MN, NJ, VT, or MA, and $106,000–$147,500 for candidates based in Washington, DC. Full-time employees are eligible for the benefits listed in the posting.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, three years of progressive experience in the specialty may substitute for each year of education.
Experience leading end-to-end SAP BRIM implementation, rollout, migration, and support engagements.
Experience managing project scope, timelines, budgets, risks, and dependencies.
Experience driving project governance, steering committee meetings, and executive status reporting.
Ability to align business objectives with BRIM solution design.
Experience coordinating onsite and offshore teams across multiple workstreams.
Knowledge of SAP BRIM components, including Convergent Charging (CC), Convergent Mediation (CM), SOM, CI/FICA, and CRM/S/4HANA integrations.
Ability to review solution designs and ensure adherence to BRIM best practices.
Ability to facilitate design workshops and business requirement discussions and support architecture and integration decisions impacting CC and CM.
Experience serving as a customer-facing delivery lead and building relationships with client executives, business users, and IT leadership.
Ability to manage client expectations, escalations, and critical decision-making forums and drive issue resolution and risk mitigation.
Experience monitoring project KPIs, milestones, resource utilization, and SLA compliance; ensuring quality assurance, testing readiness, cutover planning, and hypercare support; and managing change requests, financials, and resource planning.
Strategic mindset, problem-solving expertise, project economics and delivery capabilities, leadership skills, and commitment to learning and innovation.
Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship now or in the future.

Nice To Haves

Experience in utilities, subscription business, or energy sectors.
Knowledge of SAP CI/FICA, SOM, CRM, and S/4HANA integrations.
Familiarity with Agile and Hybrid delivery models.
Exposure to SAP BTP and SAP Datasphere integration environments.
Experience with managed services and AMS engagements.
Executive stakeholder management, strategic planning and decision making, risk and dependency management, negotiation and conflict resolution, team mentoring and leadership, ownership, and accountability.

Responsibilities

Define project objectives and scope in alignment with business goals and collaborate with stakeholders to ensure efficient delivery.
Coordinate sprint planning and meetings with technical teams and stakeholders, and build relationships with mid-level and senior client representatives.
Evaluate project deliverables and promote methodologies and tools that improve project execution and outcomes.
Proactively identify and mitigate risks, working with quality assurance teams to incorporate quality planning into workflows and deliverables.
Develop and run project estimates, monitor budget performance, and optimize resource allocation.
Support preparation of technical and commercial proposals aligned with client needs and organizational capabilities.
Plan resource allocation, conduct performance appraisals, and facilitate professional development.
Lead end-to-end SAP BRIM implementation, rollout, migration, and support engagements.
Manage project scope, timelines, budgets, risks, and dependencies; drive project governance, steering committee meetings, and executive status reporting.
Ensure alignment between business objectives and BRIM solution design.
Coordinate onsite and offshore teams across multiple workstreams.
Oversee SAP BRIM components, including CC, CM, SOM, CI/FICA, and CRM/S/4HANA integrations; review solution designs for adherence to BRIM best practices.
Facilitate design workshops and business requirement discussions, and support architecture and integration decisions affecting CC and CM.
Serve as the primary customer-facing delivery lead and manage client expectations, escalations, and critical decision-making forums.
Monitor project KPIs, milestones, resource utilization, and SLA compliance.
Ensure quality assurance, testing readiness, cutover planning, and hypercare support.
Manage change requests, project financials, and resource planning, and establish continuous improvement initiatives for BRIM operations.
Foster team performance, growth, learning, and innovation.