Sr Software Asset Specialist

Fairview Health Services•Minneapolis, MN

1d•Remote

About The Position

The Senior SAM Specialist leads Software Asset Management projects and helps mature, enhance, audit, and improve the organization’s SAM program. The role develops enterprise SAM tool strategies, builds automated processes for collecting and reporting software data, and aligns SAM with relevant technologies and data sources across IT teams. The position manages software asset, license, warranty, service, and lease records; tracks software assets and lifecycle activity; analyzes data and trends; and creates dashboards and reports covering KPIs, compliance, financial insights, and cost optimization. It provides licensing expertise, administers SAM tools, and supports compliance remediation and audit readiness. The specialist works with application leadership, security, engineering, enterprise architecture, vendor management, finance, end users, contracting, and other stakeholders to align processes and standards. The role also encourages continuous improvement, innovation, and training to maximize IT asset efficiency.

Requirements

Bachelor of Science degree or equivalent work or education experience focused on an Information Technology/Systems-related technical field.
At least 5 years of IT Asset Management experience, including Software Asset Management expertise.
At least 4 years in SAM roles involving participation in a SAM tool implementation and planning new levels of SAM program maturity.
At least 3 years of software data analysis experience.
At least 1 year of experience training internal or external stakeholders and partners on ITAM processes and skills.
Demonstrated ability to deliver complex projects.
Excellent written and verbal communication skills, including creating presentations and presenting to large audiences and all organizational levels.
Excellent analytical skills.
Excellent reporting skills, with experience demonstrating value through multiple areas such as performance metrics, financials, capacity, SMART goals, and efficiencies or automation.
Ability to build collaborative relationships across organizational levels, with strong collaboration, facilitation, negotiation, and problem-solving skills.
Ability to facilitate problem-solving among groups with varying needs and priorities and drive outcomes without direct authority.
Ability to work independently, multitask, and prioritize work.
Ability to complete multiple daily objectives effectively and efficiently.
Ability to explain technical concepts in nontechnical language.
Experience training and developing team members and stakeholders on ITAM processes and skills.

Nice To Haves

B.S. or B.A. in Computer Science or a related field.
At least 5 years of Software Asset Management experience.
At least 2 years of experience training internal or external stakeholders and partners on SAM processes and skills.
Experience with SAM technology and writing SAM standards and processes.
Client and stakeholder relationship management experience and ability to proactively manage expectations.
Experience administering, maintaining, and managing SAM (SAM Pro) in ServiceNow, including compliance.
Experience working with Finance, Vendor Management, and software contracts.
Healthcare industry experience.
Experience in a large, complex organization.
IAITAM certification(s).
ServiceNow certification(s).

Responsibilities

Assist in leading projects and engagements to mature, enhance, audit, and modify the SAM program; pursue automation and process efficiencies and document outcomes.
Assist in developing and executing an enterprise tool strategy, managing the SAM tool lifecycle, and communicating the tool’s value across the enterprise.
Develop mature processes and procedures, including SOPs and work instructions, to automate the collection, storage, and reporting of software data.
Align with SAM-relevant data sources, APIs, and discovery technologies owned by other IT teams to improve data trustworthiness, discovery, and insights.
Maintain records and databases for software assets, licenses, warranties, services, and lease agreements to support documentation, compliance, and inventory.
Track and report software assets, analyze data and trends, and create KPI dashboards that provide best practices, compliance information, and financial insights for cost optimization.
Oversee software asset lifecycles, maintain current records, validate discovery data, and address discrepancies.
Provide licensing expertise, design license metrics, administer the SAM tool, and maintain data sources.
Track compliance issues, implement remediation plans, prepare for software audits, and report on compliance and software usage.
Support key stakeholders across application leadership, security, engineering, enterprise architecture, vendor management, finance, end users, contracting, and other groups; align them with SAM processes, standards, and capabilities and establish a feedback loop for improvement.
Stay current with industry trends and best practices and promote continuous improvement, innovation, and efficiency.
Encourage ongoing training and development and identify opportunities to maximize or make use of unused or partially used IT assets.