Digital CRM Developer

HEXAWARE • United States,

12h • Onsite

About The Position

The Senior Salesforce L3 Support Engineer is the final tier of technical escalation for a complex Salesforce ecosystem. The role is responsible for platform stability, performance, and integrity, leading the resolution of high-impact production incidents and driving long-term platform improvements. The position is based onsite in McLean, Virginia, five days a week. Candidates must be authorized to work in the United States on a long-term basis without current or future employment sponsorship requirements.

Requirements

• 7–8 years of professional experience in a Salesforce production support analyst or technical support role.
• Extensive hands-on expertise in Apex, SOQL, SOSL, Lightning Web Components, and Salesforce platform architecture.
• Expert understanding of Salesforce governor limits, asynchronous processing such as Batch Apex and Queueable, and complex security models.
• Ability to troubleshoot and debug complex integration and data issues using tools such as Salesforce Inspector, Workbench, Debug Logs, and Event Monitoring.
• Exceptional communication skills, including the ability to translate complex technical issues into actionable insights for stakeholders and lead cross-functional incident response teams.
• Authorization to work in the United States on a long-term basis without current or future employment sponsorship requirements.

Nice To Haves

• Salesforce Certified Platform Developer I and II.
• Salesforce Certified Platform App Builder.
• Salesforce Certified Administrator or Advanced Administrator.

Responsibilities

• Investigate and resolve critical, high-complexity production incidents escalated beyond L1 and L2 teams, including code issues, integration failures, and performance bottlenecks.
• Lead post-incident reviews, perform root cause analysis for recurring issues, and implement robust long-term fixes.
• Debug and refactor complex Apex classes, Triggers, Lightning Web Components, and advanced Flows, following Salesforce best practices and governor limits.
• Manage and troubleshoot enterprise-level integrations between Salesforce and external systems, including REST, SOAP, and middleware integrations.
• Mentor junior support staff and serve as a bridge between business stakeholders, development teams, and system architects.
• Implement and refine monitoring strategies to identify potential system failures before they affect end users.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed