Sr Salesforce Financial Services Cloud Administrator (Remote)

Gallagher•Rolling Meadows, Illinois

1d•Remote

About The Position

The Senior Salesforce Financial Services Cloud (FSC) Administrator reports to the IT Director and administers and enhances FSC for Insurance Broker, supporting client, policy, claims, servicing, and relationship management in an Insurance Broker Management ecosystem. The role embeds AI-driven administration and delivery practices into daily work, using tools such as Copilot and Einstein to improve user experience, delivery velocity, and decision-making. The position can be fully remote, virtual, or work from home anywhere in the United States. The administrator leads Salesforce FSC implementation, configuration, development, automation, integrations, and platform support. The role works with enterprise architecture, architects, developers, stakeholders, and end users to deliver secure, maintainable solutions aligned with corporate standards and long-term technology strategy. Responsibilities include supporting Salesforce Industries and OmniStudio components, Experience Cloud portals, DevOps and deployment processes, and compliance with data governance and security standards. Gallagher describes its culture as grounded in teamwork and integrity, with emphasis on curiosity, new ideas, career ownership, and meaningful impact. It offers competitive compensation, comprehensive benefits programs, career development and ongoing learning, accessible leadership, and a collaborative, people-first culture.

Requirements

At least 6 years of Salesforce administration experience.
Hands-on experience with Financial Services Cloud (FSC).
Experience with Digital Insurance, FSC for Insurance Brokers, and Salesforce Industries.
Experience installing and managing AppExchange products.
Demonstrated adoption of AI-driven delivery practices, including Copilot, SF Vibes, and prompt engineering.
Proficiency in Apex, Lightning Web Components, SOQL/SOSL, Flows, and OmniStudio, including OmniScripts, FlexCards, Integration Procedures, and Data Mappers.
Experience enforcing engineering standards, including Trigger Actions Framework, WITH SECURITY_ENFORCED/User Mode DML, SLDS, accessibility, and proper error handling.
Strong SOQL/SOSL skills, including relationship queries, selectivity, and large-data-volume considerations.
Solid understanding of the Salesforce security model, including profiles, permission sets and permission set groups, sharing rules, OWD, FLS, CRUD, and User Mode DML.
Proven ability to use AI to improve efficiency, accuracy, and end-user outcomes.
Strong Salesforce configuration and security expertise.
Strong stakeholder communication skills.
Demonstrated experience with Salesforce CI/CD, including validation-only deployments, scratch orgs or sandboxes, and automated tests in a pipeline.
Required certifications: Salesforce Certified Platform Developer II, Salesforce Certified System Administrator, and Salesforce Certified Financial Services Cloud.

Nice To Haves

OmniStudio or Industries Common Core experience, including OmniScript, FlexCard, Integration Procedures, and Data Mappers.
Salesforce certifications in Sales Cloud, Service Cloud, JavaScript Developer I, and/or Application Architect or System Architect.
Experience with Salesforce AI capabilities, including Einstein, Agentforce, Data Cloud, and Prompt Builder.
Experience Cloud exposure.
Experience in insurance, financial services, healthcare, or another regulated industry, with awareness of compliance requirements such as SOC 2, HIPAA, and PII.

Responsibilities

Lead the technical implementation, administration, and configuration of Salesforce solutions within Financial Services Cloud for Insurance Brokers.
Develop and maintain custom code, including Apex and Lightning Web Components, integrations, and automation.
Maintain client, policy, and broker relationship models.
Translate user stories and acceptance criteria into clean, testable, bulkified code that meets a 90% or higher Apex test coverage standard with meaningful assertions.
Collaborate with enterprise architecture to align solutions with corporate standards and long-term technology strategy.
Configure automation using Flows and declarative tools, enhanced through AI-assisted configuration and optimization.
Use AI-enabled platform capabilities such as Einstein, Agentforce, SF Vibes, and prompt-driven automation to improve user experience and adoption, deliver insights on client and policy data, and accelerate configuration, troubleshooting, and enhancements.
Configure and support Salesforce Industries and OmniStudio components.
Support Experience Cloud portals for brokers and customers.
Partner with architects and developers to determine when to use AI-assisted, declarative, or custom solutions.
Integrate Salesforce with external systems using REST/SOAP callouts, Platform Events, Change Data Capture, Named Credentials, and External Services.
Participate in DevOps processes, incorporating AI-assisted release and deployment practices.
Troubleshoot issues using logs, analytics, and AI-supported diagnostics.
Ensure compliance with data governance and security standards.