Senior Salesforce Business Analyst

Diverse Agile Solutions•Adelphi, MD

2d•$35 - $40•Hybrid

About The Position

Diverse Agile Solutions (DAS) is seeking an experienced and dynamic Senior Salesforce Business Analyst to support enterprise Salesforce initiatives for higher education and government-focused clients. This role is ideal for a strategic thinker and Salesforce enthusiast who thrives at the intersection of business and technology, driving innovation, process improvement, and customer success through the Salesforce platform. The Senior Salesforce Business Analyst will serve as a trusted advisor, collaborating with stakeholders, technical teams, and leadership to translate business needs into scalable Salesforce solutions aligned with organizational goals and strategic priorities.

Requirements

7+ years of experience leading discovery workshops and documenting business requirements
5+ years of experience as a Salesforce Business Analyst or Salesforce Administrator
Salesforce Administrator Certification (ADM-201) required
Strong experience with Salesforce Sales Cloud and/or Service Cloud implementations
Experience working in Agile environments using tools such as Jira or Azure DevOps
Experience creating business process maps, user stories, wireframes, mockups, and functional specifications
Strong understanding of Salesforce architecture, platform capabilities, and CRM best practices
Experience maintaining documentation, requirements traceability, and system design artifacts
Strong analytical, problem-solving, and stakeholder management skills
Excellent verbal and written communication skills
Deep understanding of Salesforce data structures, architecture, and platform functionality
Ability to translate high-level business objectives into actionable technical requirements
Strong understanding of SDLC methodologies and Agile delivery frameworks
Excellent project management and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong relationship-building and collaboration skills
Self-motivated with the ability to work independently and within distributed teams
Strong data management and business process optimization capabilities

Nice To Haves

Prior experience supporting USM and/or UMGC environments preferred
Salesforce Service Cloud Consultant, Sales Cloud Consultant, or Education Cloud Consultant certification preferred
Experience with: Service Cloud, Omni-Channel, Communities/Experience Cloud, Case Management, Knowledge Management, CTI Integrations, SMS and Chat integrations
Additional experience with Education Cloud, Marketing Cloud, or Einstein Analytics is a plus

Responsibilities

Lead discovery workshops with business stakeholders to gather, analyze, and document business objectives, processes, requirements, and desired outcomes
Translate customer and operational needs into detailed user stories, acceptance criteria, process flows, and functional specifications
Collaborate with Solution Architects, Product Owners, Developers, and Platform Teams to deliver Salesforce-based solutions
Analyze current business processes and identify opportunities for automation, optimization, and digital transformation
Design and document workflows, business process models, wireframes, mockups, and system diagrams
Demonstrate Salesforce platform capabilities and AppExchange solutions that align with business needs
Facilitate stakeholder communication, sprint reviews, backlog refinement, and product demonstrations
Support Agile project delivery by participating in sprint planning, daily scrums, and retrospectives
Stay current with Salesforce releases, product roadmaps, emerging technologies, and AppExchange innovations
Ensure alignment between Salesforce best practices, business requirements, and technical architecture
Provide business and systems expertise throughout all phases of the Software Development Life Cycle (SDLC)
Assess enterprise business needs and recommend scalable Salesforce solutions and enhancements