Senior Salesforce Administrator (f/m/d)

Trusted Shops SE

1d • Hybrid

About The Position

Trusted Shops is looking for a Senior Salesforce Administrator to join its Scalable Business Platform within the Platform Operations Unit. The role is based in Cologne with hybrid work or in Berlin remotely, and is a permanent full-time position. The successful candidate will operate and develop the Salesforce ecosystem, particularly Service Cloud, with a focus on stability, performance, data quality, scalable configurations, automation, and platform governance. They will translate business needs into Salesforce solutions, support integrations and data protection, and contribute to a GitHub-based CI/CD setup. As a senior member of the Admin team, they will review complex solutions, mentor colleagues, support internal users through training, and collaborate with developers to align declarative and programmatic solutions.

Requirements

• Degree in IT, Business Informatics, or a comparable field, or vocational training with relevant professional experience.
• At least 5 years of relevant Salesforce experience in Service Cloud in cross-functional, complex environments.
• Expertise in Salesforce configuration, including Flows, Validation Rules, Permission Sets, and Custom Objects.
• Ability to mentor peers, review solutions, and communicate clearly with technical and non-technical stakeholders.
• Good understanding of platform scalability, data architecture, and agile collaboration.
• Solution-oriented, collaborative, and communicative hands-on approach with strong organizational skills and a structured way of working.
• Fluency in English.

Nice To Haves

• Salesforce certifications.
• Familiarity with APEX, integration tools such as middleware, Talkdesk CTI, or GitHub-based release processes.

Responsibilities

• Design and implement scalable configurations, automations, and platform governance standards.
• Operate and develop the Salesforce ecosystem, especially Service Cloud, with a focus on stability, performance, and data quality.
• Translate business needs into Salesforce solutions, from day-to-day feature requests to large-scale initiatives.
• Lead change management processes, improve documentation, and enable internal users through training.
• Support integrations, GDPR data protection, and access models, and participate in the GitHub-based CI/CD setup.
• Review complex solutions, mentor colleagues, and ensure quality as a senior go-to person in the Admin team.
• Collaborate with developers to align declarative and programmatic solutions for sustainable growth.

Benefits

• Hybrid work combining flexible remote work with team time in the Cologne office; on-site days depend on location.
• Workation opportunities within the EU, Iceland, Liechtenstein, or Norway.
• 28 vacation days.
• 2.5 additional days off at Christmas, New Year's Eve, and Carnival.
• Buddy program with an experienced trustee.
• Individual learning and development opportunities, including internal and external training and e-learning.
• Team and unit events.
• Health Pass with free online and offline sports, fitness, and health courses.
• Permanent contract.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior