Senior Salesforce Administrator and Sales Technology Platform Manager

CSC • Wilmington, NC

20d • Hybrid

About The Position

The Senior Salesforce Administrator and Sales Technology Platform Manager is a senior, hands-on individual contributor on the Sales Operations team. The role combines advanced Salesforce administration, business analysis, Agentforce product ownership, Agile delivery, change management, and sales technology platform management. It partners closely with Sales Enablement, Marketing, and stakeholders across supported teams to translate business needs into scalable solutions, maintain platform stability, improve user experience, and maximize technology investments.

The successful candidate owns initiatives from discovery through implementation and ongoing support, responds promptly to stakeholders, and drives continuous improvement. Responsibilities include configuring and governing Salesforce, leading requirements discovery and Agile delivery, managing change and releases, owning the Sales Operations Agentforce roadmap and evaluating use-case costs, supporting Salesforce-integrated sales technologies and vendors, and communicating recommendations and project updates to stakeholders and senior leadership.

The position is based in Wilmington, Delaware, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule and a hybrid work arrangement. CSC supports professional development through relevant training, certifications, conferences, release-readiness resources, and other approved learning opportunities. The successful candidate is expected to expand technical capabilities and apply new knowledge across Salesforce, Agentforce, Data 360, and the broader sales technology environment.

Requirements

• At least seven years of progressive, hands-on Salesforce administration experience in a complex business environment.
• Active Salesforce Certified Platform Administrator credential.
• Advanced knowledge of Salesforce configuration, Lightning record pages, Salesforce Flow, security, permissions, data management, reporting, automation, release management, and platform governance.
• At least five years of experience supporting Sales Operations, sales support, revenue operations, or a comparable commercial organization.
• Strong business analysis experience, including stakeholder facilitation, requirements gathering, process mapping, solution evaluation, user-story development, and acceptance criteria definition.
• Experience configuring, customizing, upgrading, and supporting Salesforce-installed or managed packages and integrations.
• Experience implementing or supporting enterprise phone or sales communication platforms, including Salesforce integration.
• Experience applying Agile methodologies and leading change-management activities for technology and business-process initiatives.
• Hands-on Agentforce experience and the ability to own CSC product strategy, including evaluating which capabilities should be prioritized, deferred, or excluded.
• Commitment to maintaining current Agentforce knowledge and earning the Salesforce Certified Agentforce Specialist credential within the first six months of employment if not already certified.
• Strong executive communication, presentation, analytical, problem-solving, and documentation skills.
• Demonstrated accountability, timely stakeholder communication, independent judgment, and consistent follow-through.
• Demonstrated commitment to teamwork and culture, including collaboration, respectful communication, knowledge sharing, mentorship, openness to feedback, and consistent support for colleagues.

Nice To Haves

• Current Salesforce Certified Agentforce Specialist credential.
• Experience supporting Agentforce use cases involving Data 360, governance, observability, and performance monitoring.
• Salesforce Advanced Administrator, Platform App Builder, Business Analyst, or other relevant Salesforce certifications.
• Experience with Data 360 or demonstrated willingness to build expertise in data unification, activation, analytics, and Agentforce use cases.
• Experience implementing, administering, or optimizing LeanData or similar tools.
• Experience with vendor management, technology evaluations, proofs of concept, licensing reviews, and platform road maps.

Responsibilities

• Configure and maintain Salesforce objects, fields, Lightning record pages, page layouts, record types, permissions, validation rules, reports, dashboards, Salesforce Flow, and other declarative automation.
• Configure, customize, test, upgrade, and support Salesforce-installed and managed packages.
• Lead discovery sessions and translate business needs into process designs, functional requirements, user stories, acceptance criteria, testing plans, and implementation recommendations.
• Evaluate requests from the user’s perspective to streamline processes, reduce manual work, improve data quality, and increase adoption.
• Ensure Salesforce solutions are scalable, secure, maintainable, and aligned with long-term business needs.
• Apply Agile practices, including backlog refinement, sprint planning, user-story management, testing, release coordination, and post-implementation validation.
• Lead change-management activities, including stakeholder engagement, communications, documentation, adoption monitoring, and coordination with Sales Enablement and business teams to support training.
• Evaluate Salesforce releases and coordinate testing, communication, adoption, and implementation of relevant capabilities.
• Maintain day-to-day platform stability while identifying opportunities to simplify configurations, improve performance, and reduce unnecessary technical complexity.
• Communicate project status, risks, dependencies, delays, and required decisions promptly and clearly.
• Own the Sales Operations Agentforce roadmap, monitor releases, and determine which capabilities CSC should adopt, defer, or exclude based primarily on value to Sales.
• Stay current on Agentforce features, functionality, licensing, governance, observability, testing, and recommended practices.
• Translate Sales and Sales Operations needs into prioritized Agentforce use cases and partner with appropriate teams to design, test, deploy, monitor, and improve solutions.
• Monitor Agentforce adoption and effectiveness to ensure capabilities remain accurate, useful, supportable, and aligned with CSC priorities.
• Evaluate licensing and financial impacts of Agentforce use cases before deployment, including existing-license coverage, credit-based or Flex Credit consumption, expected transaction volumes, projected credit usage, and operating costs.
• Recommend cost-effective Agentforce designs, monitor consumption after launch, and ensure solutions remain within approved budgets.
• Share responsibility with Sales Operations for governance, integration, performance, and advancement of critical sales technology platforms.
• Support Salesforce-integrated technologies for data enrichment, sales intelligence, lead routing, document and template generation, communication, and other sales functions.
• Participate in implementation and support of enterprise phone and sales communication platforms, including Salesforce integration.
• Manage vendor discussions, demonstrations, escalations, product road maps, release reviews, licensing considerations, and feature requests.
• Identify opportunities to improve adoption, consolidate capabilities, and increase the value of technology investments.
• Partner with internal technology teams and vendors to maintain reliable integrations, data flows, user access, and end-to-end business processes.
• Respond to stakeholder questions, requests, issues, and escalations promptly and professionally.
• Present recommendations, risks, options, and project updates to senior leadership in a confident, concise, and straightforward manner.
• Take ownership of assigned work and consistently deliver commitments within agreed timelines.
• Foster a collaborative, respectful, and accountable team environment by sharing knowledge, mentoring colleagues, supporting shared goals, and contributing to Sales Operations.

Benefits

• CSC supports continued professional development through relevant training, certifications, conferences, release-readiness resources, and other approved learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed