Senior Sales Support Specialist

OnX • Toronto, ON

10d

About The Position

As a Senior Sales Support Specialist, you’ll work closely with sales and technical teams to support complex sales activities and enterprise customer engagements. You’ll help manage enterprise agreements, support both pre- and post-sales processes, and ensure smooth coordination across internal teams. This role is ideal for someone who enjoys working in a fast-paced environment, managing details, and supporting high-impact sales initiatives.

Requirements

• Salesforce or similar CRM platforms
• Sales and contract management (SCM) tools
• Microsoft productivity tools (Excel, Outlook, etc.)
• Supplier and partner portals
• Reporting and analytics tools such as Tableau and Power BI
• Strong negotiation and collaboration skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• A customer-focused mindset
• Solid understanding of products and services
• Clear written and verbal communication skills
• Strong organizational and time-management abilities
• Customer relationship management and problem-solving skills
• Experience using CRM and sales support tools
• Customer and externally focused
• Takes ownership and accountability for results
• Proactive and solutions-oriented
• Comfortable collaborating across teams
• Produces high-quality work and supports ongoing learning and development
• 5+ years of relevant professional experience
• 5+ years in sales support, sales operations, or a related role

Nice To Haves

• ServiceNow (CSM preferred)
• Certifications
• Bachelor’s degree preferred

Responsibilities

• Partner with sales teams throughout the entire sales lifecycle—from opportunity development through close and renewal
• Support the management of Enterprise Agreements, including true-ups and true-forwards
• Prepare and coordinate complex proposals, quotes, RFP/RFI responses, and contracts with internal stakeholders
• Ensure all sales documentation, pricing, and approvals are accurate and completed on time
• Track sales pipeline activity, forecasts, and performance metrics, and provide reports and insights to leadership
• Maintain internal asset management tools and related documentation
• Keep CRM records up to date to ensure data accuracy and visibility for sales teams
• Assist account managers with renewals, upsell and cross-sell opportunities, and customer onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees