Senior Sales Strategy and Operations Analyst
PagerDuty
•$99,000 - $149,600•Hybrid
About The Position
PagerDuty is seeking a Senior Sales Strategy & Operations Analyst to support its global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.
Requirements
- 3-5 years of experience in sales operations, revenue operations, or strategy & operations
- Strong proficiency in Salesforce (reports, dashboards, data management)
- Advanced Excel/Google Sheets skills and experience with data analysis
- Proven ability to build scalable processes and drive operational improvements
- Excellent communication skills and ability to partner cross-functionally
- Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
- Self-starter with strong project management capabilities
Nice To Haves
- Experience with Tableau or similar BI tools or SQL skill
- Background supporting commercial/mid-market sales teams
- Familiarity with BDR/SDR operations and lead routing
- Experience in SaaS or technology sales environment
Responsibilities
- Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
- Serve as a strategic business partner to the AVP of Commercial Sales
- Serve as primary point of contact for commercial teams on operational needs and process questions
- Support weekly/monthly forecasting processes and pipeline reviews
- Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
- Identify operational inefficiencies and design solutions to improve team productivity
- Partner with Finance, IT and other peers on cross functional projects
- Document and maintain standard operating procedures for commercial sales operations
- Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
- Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
- Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
- Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)
- Ensure data integrity across Salesforce, Tableau, and other sales tools
- Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
