Senior Sales Operations Analyst

Braze•New York City, NY

2d•Hybrid

About The Position

As a Senior Sales Operations Analyst at Braze, you will be a key partner to the AMER sales leadership team, supporting long-term growth. This role requires a blend of hands-on execution and strategic thinking. You will be responsible for maintaining current data and processes for the region, while also providing data-driven recommendations for scaling processes and building the team to support continued growth. The role involves territory, quota, and capacity planning, scaling sales processes, managing data and reporting infrastructure, and identifying opportunities for AI-driven process improvement.

Requirements

Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
4+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.
Technically savvy, with a solid understanding of how Salesforce flows and automations work.
Hands-on experience with Sales tech stack tools such as Clay, ZoomInfo, Clari, Gong, or Fullcast.
Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch.
Comfortable using AI tools to speed up analysis, data cleaning, and reporting, and curious about where AI can remove manual work from Sales Ops processes.
Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.
Excellent stakeholder management skills; able to present data and findings to senior sales leaders clearly and concisely, and to build trust quickly.
A creative, solutions oriented thinker who is energized by ambiguous problems that don't have an existing answer.
A proactive self starter who takes initiative without waiting to be asked.

Responsibilities

Lead annual territory carve for AMER, ensuring accuracy and equitability through data analysis, and providing recommendations on territory structure to drive focus and enable reps to hit targets.
Build capacity models to translate growth targets into recommended headcount, territory coverage, and quota scenarios.
Provide data-driven recommendations for evolving sales processes to support regional and company growth, identifying bottlenecks.
Partner with the Business Systems team to scope and prioritize Salesforce flows and automations.
Evaluate and document manual, one-off, or tribal-knowledge processes to make them repeatable.
Design dashboards (Tableau, Looker, Salesforce, Clari) for real-time leadership visibility into performance.
Analyze sales data, KPIs, and trends to identify insights and provide recommendations on areas of focus for leaders.
Partner with Sales Leadership on forecasting cadences and ensure forecast data is clean, current, and trustworthy.
Identify opportunities to use AI tools to automate manual Sales Ops workflows, such as data analysis and process improvement.
Design AI-driven workflows to improve efficiency across the broader sales team.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®