Senior Sales Operations Analyst
About The Position
The Senior Sales Operations Analyst is a senior individual contributor who resolves complex, high-impact Sales and Service issues and strengthens processes supporting the revenue organization. The role combines day-to-day support with Salesforce and CPQ operations, change management, and cross-functional problem solving. Serving as a senior technical and operational anchor, this person supports individual accounts and escalations while leading investigations and resolutions for systemic issues, large-scale account or contract work, product and process changes, and emerging exceptions. The role partners with Sales, Enterprise Applications, Product, Finance, Commissions, Legal, and other stakeholders to protect business continuity, reduce dealer and seller impact, and turn recurring workarounds into scalable solutions.
Requirements
- 5 years of experience in Sales Operations or an analyst function.
- 3+ years of experience using Salesforce or other CRM software to develop business solutions.
- Proficiency in GSuite applications.
- Experience with bulk data management tools such as G-Connector and Salesforce Data Loader, including controlled updates, data validation, and maintaining data integrity.
- Analytical and problem-solving skills in a fast-paced environment.
- Attention to detail and ability to ramp up quickly on new projects, business needs, and technologies.
- Strong presentation, written and verbal communication, and interpersonal skills.
- Flexibility and willingness to support urgent revenue escalations.
Nice To Haves
- Salesforce certifications are preferred.
Responsibilities
- Lead resolution of complex, ambiguous, high-impact Sales issues, including large account or contract rebuilds, revenue attribution issues, system configuration changes, and product or process launch support.
- Triage systemic issues and emerging patterns, assess business impact, determine ownership, and coordinate resolution across internal teams and vendor partners.
- Serve as a subject matter expert for Salesforce Sales Cloud, Service Cloud, and CPQ processes, including accounts, opportunities, quotes, quote lines, approvals, fulfillment, validation rules, permissions, and related operational workflows.
- Lead operational change management for new products, system releases, policy updates, and process changes by assessing readiness, defining operating procedures, coordinating stakeholder communication, and supporting adoption.
- Design and maintain scalable processes, controls, playbooks, and exception documentation to make complex work repeatable and reduce dependence on informal knowledge.
- Identify opportunities to reduce manual work through process standardization, automation, and AI-enabled solutions, partnering with technical teams to capture and measure operational requirements.
- Act as a consultative, proactive business partner to Sales and Service leaders, providing guidance on best practices, policy interpretation, risk, and operational tradeoffs.
Benefits
- Equity for all employees, both at hire and as they continue to grow with the company.
- Career development and corporate giving programs.
- Employee resource groups and communities.
- Flexible hybrid model.
- Robust time off policies.
- Daily free lunch.
- New car discount.
- Meditation and fitness apps.
- Commuting cost coverage.
- The role may qualify for discretionary bonuses or incentives and Restricted Stock Units (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
