Senior Sales Operations Analyst (1897)

CoreSite•Denver, CO

1d•$90,000 - $100,000•Hybrid

About The Position

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. As a member of the company’s Sales Operations team, the Senior Sales Operations Analyst is responsible for providing ongoing, daily support to the Sales organization. As a key member of the sales operations team, the Senior Sales Operations Analyst will contribute to the overall success of the sales organization by acting as a subject matter expert in the areas of sales process and documentation, systems and training, account management, as well as data analytics and reporting of key departmental metrics and results.

Requirements

Ability to thrive in a hybrid work environment, with regular on-site presence of up to 3 days per week (Tuesday, Wednesday & Thursday). Docusign Envelope ID: B52E75ED-DADB-4E97-AB3E-8B48372CF3EA
Flexibility to travel up to 10%, with the potential for increased travel or in-office presence as business needs evolve.
Experience working in a high touch, fast paced sales or customer care organization
High level of customer (internal or external) focused service
Experience and passion for support and customer service
Self-starter that does not need constant supervision to be effective
Experience with Salesforce.com (admin or analytics certifications are a plus)
Ability to multi-task and make good decisions
Excels in a team-oriented work environment
Excellent interpersonal, verbal, and written communication skills
Exhibits a strong work ethic and accountability to deadlines
Advanced computer skills (primarily Microsoft Outlook and Excel)
Ability to analyze multiple requests for support and prioritize appropriately
Strong interpersonal skills and the ability to communicate with people of different title, ethnicity, age and experience level
Detail oriented with some financial acumen
Bachelors degree from an accredited college or university, or equivalent combination of education and experience preferred
Telecommunications or data center industry preferred
Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel
Experience with Visio and/or process documentation and mapping

Responsibilities

Provide remote support to 30+ sales representatives daily as needed
Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis.
Serve as the subject matter expert (SME) for strategic account support
Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support
Assist in the creation and maintenance of reporting and analytics (utilizing MicroSoft Excel and Salesforce reports)
Assist with complex and/or time-sensitive administrative tasks for the sales team as needed
Provide regular coaching to field sales and support groups on company’s best practices
Identifies process gaps that impact the customer experience and partners with the rest of the sales operations team to resolve those gaps
Maintain renewal forecasts and dashboards for the sales organization.
Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals
Works with department leadership to highlight and address known training gaps in the field
Analysis and documentation of existing sales processes
Provide feedback and recommendations for improvement of departmental processes where appropriate
In partnership with the respective organizations, help facilitate the customer move out and relocation process
Support system release activity by coordinating requirements, gathering, documentation, user acceptance testing and communication.
Lead and help refine annual account realignment effort
Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.

Benefits

First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO)11 paid company holidays and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
Free parking or a company contribution toward a public transit pass
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend.
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
Discounts: Discounts, cash back offers and perks on thousands of brands
LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos