Senior Sales Operations Analyst (13 month contract)

Solink•Ottawa, ON

7d•CA$107,313 - CA$146,800•Remote

About The Position

The Senior Sales Operations Analyst is a critical role in scaling revenue growth at Solink. You will act as a Business Partner to one or more of Solink’s Senior Sales Leaders, analyzing their team’s data, providing insights and recommendations, and helping to make informed, strategic decisions. You will also ensure that the Sales teams have the processes and technology they need to deliver effective and efficient sales performance.

Requirements

3+ years experience in a high-growth B2B SaaS company.
Proven expertise in CRM management (preferably Salesforce) with workflows, automation, reports, dashboards, lists, data hierarchies, and importing data to update existing records.
High proficiency in Excel/Google Sheets (e.g., pivot tables, INDEX/MATCH, VLOOKUP, IF statements, filters).
Advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools (Sheets, Docs, Gmail, Calendar, etc.) — you will be expected to share tangible examples of scripts you've built and deployed.
Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality — you can speak to specific, results-driven use cases from your current or past roles.
Experience handling process changes with high consideration to change management.
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada.
Be willing to comply with Solink’s own security policies and standards.

Responsibilities

Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals.
Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary.
Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency.
Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies.
Present data in reports and dashboards that are easy to understand and inform decision-making.
Recommend and implement process improvements to prevent errors and automate work wherever possible.
Ensure the CRM (Salesforce) is set up to deliver smooth hand-offs from the Sales Team.
Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership.
Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives.
Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects.