Senior Partner Operations Analyst (13 month contract)

Solink•Ottawa, ON

7d•CA$107,313 - CA$120,000•Remote

About The Position

As a Senior Partner Operations Analyst, you’ll play a critical role in driving operational excellence and insight across Solink’s partner ecosystem. You'll work cross-functionally to streamline processes, deliver data-driven recommendations, and support the scale of high-performing partner programs. This is an opportunity for someone who thrives on solving complex problems, turning data into action, and playing a key role in strategic decision-making.

Requirements

5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization.
Proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI.
Hands-on familiarity with Salesforce (or a similar CRM) and automation and partner lifecycle platforms like MindMatrix or PartnerStack.
Experience building and improving repeatable, scalable processes.
Ability to document clearly and concisely using tools like Confluence, Lucidchart, or Notion.
Experience handling process changes with high consideration to change management.
Advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools — Sheets, Docs, Gmail, and beyond.
Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality.
Ability to translate data into a narrative and deliver insights that resonate with both technical stakeholders and business leaders.
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada.
Be willing to comply with Solink’s own security policies and standards.

Nice To Haves

Experience leading the implementation of PRM platforms
Exposure to SaaS partner strategy and channel programs
Background in cross-system data integration and cleanup initiatives

Responsibilities

Analyze Partner Performance: Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements.
Optimize Partner Operations: Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction. Streamline process development in collaboration with Finance and Deployment operations to ensure optimized partner installation and billing.
Enhance Systems & Tools: Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data.
Drive Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to support go-to-market success.
Lead Feedback Loops: Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement.