About The Position
As a Senior Partner Operations Analyst, you’ll play a critical role in driving operational excellence and insight across Solink’s partner ecosystem. You'll work cross-functionally to streamline processes, deliver data-driven recommendations, and support the scale of high-performing partner programs. This is an opportunity for someone who thrives on solving complex problems, turning data into action, and playing a key role in strategic decision-making.
Requirements
- 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization.
- Proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI.
- Hands-on familiarity with Salesforce (or a similar CRM) and automation and partner lifecycle platforms like MindMatrix or PartnerStack.
- Experience building and improving repeatable, scalable processes.
- Ability to document clearly and concisely using tools like Confluence, Lucidchart, or Notion.
- Experience handling process changes with high consideration to change management.
- Advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools — Sheets, Docs, Gmail, and beyond.
- Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality.
- Ability to translate data into a narrative and deliver insights that resonate with both technical stakeholders and business leaders.
Nice To Haves
- Experience leading the implementation of PRM platforms
- Exposure to SaaS partner strategy and channel programs
- Background in cross-system data integration and cleanup initiatives
Responsibilities
- Analyze Partner Performance: Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements.
- Optimize Partner Operations: Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction.
- Streamline process development in collaboration with Finance and Deployment operations to ensure optimized partner installation and billing.
- Enhance Systems & Tools: Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data.
- Drive Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to support go-to-market success.
- Lead Feedback Loops: Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement.
Benefits
- Monthly reimbursement for fitness, wellness, or mental health programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
