Senior Sales Operations Analyst

Braze • New York, NY

12h • $84,000 - $136,000 • Hybrid

About The Position

As a Senior Sales Operations Analyst, you will be a key partner to our AMER sales leadership team to help support long-term growth. This role blends hands-on execution with a strategic lens. You will be responsible for maintaining the data and processes the region runs on today, while bringing data-driven recommendations to the table on how we should scale our processes and build the team to support continued growth.

Requirements

• Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
• 4+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.
• Technically savvy, with a solid understanding of how Salesforce flows and automations work and a sense for the art of the possible; you won't be building these yourself, but you'll partner closely with our Business Systems team to scope, prioritize, and validate the right builds.
• Hands-on experience with Sales tech stack tools such as Clay, ZoomInfo, Clari, Gong, or Fullcast.
• Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch.
• Comfortable using AI tools to speed up analysis, data cleaning, and reporting, and curious about where AI can remove manual work from Sales Ops processes.
• Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.
• Excellent stakeholder management skills; able to present data and findings to senior sales leaders clearly and concisely, and to build trust quickly.
• A creative, solutions oriented thinker who is energized by ambiguous problems that don't have an existing answer.
• A proactive self starter who takes initiative without waiting to be asked.

Responsibilities

• Lead our annual territory carve for AMER, getting into the weeds of the underlying data to ensure accuracy and equitability, and bringing clear, data-driven recommendations on how we should structure territories to drive focus while giving reps a realistic path to hit their targets.
• Build capacity models that translate growth targets into recommended headcount, territory coverage, and quota scenarios for leadership to evaluate.
• Bring data-driven recommendations for how our sales processes need to evolve as the region and company grow, identifying bottlenecks before they slow the business down.
• Partner with our Business Systems team to scope and prioritize Salesforce flows and automations.
• Continuously evaluate where manual, one-off, or tribal-knowledge processes need to become documented and repeatable.
• Design dashboards (Tableau, Looker, Salesforce, Clari) that give leadership real time visibility into performance.
• Analyze sales data, KPIs, and trends to surface insights on what is working and what isn’t, and provide recommendations on where leaders should focus their attention.
• Partner with Sales Leadership on forecasting cadences and keep forecast data clean, current, and trustworthy.
• Identify opportunities to use AI tools to automate manual Sales Ops workflows, such as data analysis and process improvement.
• Design AI-driven workflows to improve efficiency across the broader sales team.

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level