Senior Sales Operations Analyst - Compensation
About The Position
The Senior Sales Operations Analyst - Compensation plays a pivotal role in driving the operational execution and integrity of our global sales incentive programs. In this role, you will collaborate with the Global Sales Compensation team to help ensure field sales personnel are paid accurately and on time, maintain data integrity across systems, manage territory alignment and hierarchy changes, administer SPIFFs, and resolve commission inquiries with transparency and professionalism. The ideal candidate possesses deep analytical rigor, expertise in automated Sales Performance Management (SPM) platforms, and strong communication skills to translate complex compensation logic into clear insights for sales leadership and field representatives. At Motorola Solutions, work in a people-first culture, innovate what's next, and pursue your passion and potential while enabling safer communities, safer schools, and safer businesses. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.
Requirements
- Sales Performance Management (SPM) administration experience with enterprise SPM software (e.g., Oracle Incentive Compensation / OIC, CallidusCloud, Xactly, Varicent, or Anaplan)
- Salesforce (SFDC) proficiency, including reporting, custom objects, and data structures
- Data Analytics & BI Tools expertise using advanced Excel/Google Sheets (XLOOKUP, INDEX/MATCH, nested conditionals) and building dashboards in Tableau or PowerBI
- AI & Automation proficiency leveraging generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to accelerate data analysis, write complex formulas or SQL queries, and automate administrative tasks
- SQL & Database Auditing experience writing SQL queries for dataset validation and managing confidential metrics under tight deadlines
- Financial Modeling experience leading quota allocation, target setting, SPIFF design, and compensation plan mechanics within an enterprise environment
- Stakeholder Support & Conflict Resolution experience handling field commission inquiries with composure, diplomacy, and data-backed explanations
- Process Optimization track record of identifying operational bottlenecks, writing detailed SOPs, and implementing automated workflows across CRM and ERP systems
- Bachelor's degree with 5+ years of experience in Sales Compensation administration, Sales Operations, or financial analytics
Nice To Haves
- Experience with ERP systems such as SAP or NetSuite
- Advanced proficiency in writing complex SQL queries for multi-system data reconciliation
Responsibilities
- Audit transaction data, POS feeds, order crediting rules, and CRM records daily to identify missing revenue, uncredited orders, or system logic errors before credit finalization
- Conduct periodic data reconciliation between CRM (Salesforce), ERP (SAP/NetSuite), and SPM systems (Oracle OIC / Callidus) to maintain a single source of truth for revenue attainment
- Manage monthly and quarterly commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations to help ensure 100% attainment accuracy and strict adherence to payroll deadlines
- Lead financial modeling for quota setting, quota allocation, baseline targets, and proration for new hires or mid-year territory reorganizations
- Oversee end-to-end sales credit assignments, territory mappings (zip codes, named accounts, verticals), and user roles within SPM and CRM platforms
- Collaborate with HR, Sales Ops, and Compensation teams to ensure new hire onboarding and role changes are seamlessly mapped to correct compensation plan templates
- Act as the primary point of contact for sales reps and leadership, investigating complex commission disputes, performing root-cause analyses, and providing clear, data-backed explanations
- Design, model, track, and audit Short-Term Incentive Fund (SPIFF) campaigns, managing payout schedules and executive reporting on campaign ROI
- Identify operational bottlenecks in the compensation lifecycle, document SOPs, build Tableau/Excel dashboards, and leverage generative AI tools to automate repetitive workflows
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
