Senior Sales Manager

Hilton Grand Vacations•New York, NY

3h•$80,000 - $160,000•Onsite

About The Position

Hilton Grand Vacations is seeking a Senior Sales Manager to join their world-class team in New York City. This role involves leading a dynamic sales team and innovating within the vacation ownership industry. The Senior Sales Manager will be responsible for building and implementing effective sales strategies, developing efficient sales processes, and providing leadership through mentoring and performance management. They will also uphold a high-quality customer care culture, collaborate on training initiatives, manage budgets and compensation, and ensure effective hiring and retention of sales representatives. The position requires supervising the team through field visits and performance reviews, managing hotel partnerships, and fostering a motivated team environment. Additionally, the role involves negotiating agreements with partners, collaborating on marketing designs, identifying growth opportunities, and leveraging marketing technology and data assets.

Requirements

2+ years of experience in a leadership role.
2+ years of Timeshare Marketing leadership role.
Proven track record in recruiting and retaining a sales team, leading diverse teams, achieving goals, and developing team members.
Experience in strategy development, project management, problem-solving, and change leadership skills.
Strong oral and written communication skills, including outstanding negotiation skills.
Ability to build positive working relationships internally and externally, and effectively communicate with all levels of management.
Proficiency in Microsoft Office Suite.
High school diploma or equivalent experience.
2+ years management or supervisory experience.
3+ years experience and success in recruiting and retaining a thriving sales team and consistent in leading and running a diverse sales team, achieving sales plans and authoritatively developing and coaching team members.
Experience in strategy development, project management, problem solving, and change leadership skills.
Validated strong oral and written communication skills, including exceptional negotiation skills.
Shown ability to build positive working relationships, both internally and externally.
Effective communication and presentation of information with all levels of management.
Business related digital literacy including Microsoft Office Suite.
High school diploma or equivalent experience.

Responsibilities

Build and implement effective POS package sales strategies and lead the New York City-based sales team towards achieving corporate sales objectives.
Develop processes to build an efficient and effective sales organization.
Provide leadership through clear communication of vision, active mentoring, and development, while ensuring performance management is completed.
Uphold a high-quality customer care culture in collaboration with hotel partnerships.
Collaborate with Recruitment to complete training classes for new hires and ongoing training for existing team members.
Manage area budget control, compensation programs, and incentive planning.
Ensure effective hiring, orientation, training, development, and retention of sales reps.
Supervise the team through field visits, observations, and monthly performance reviews.
Uphold all organizational guidelines and standards.
Respond to team member inquiries regarding payroll, spiffs, and lead cleanup.
Prepare monthly, quarterly, and annual sales forecasts.
Manage hotel partnerships and guest services issues.
Collaborate with HRBP and Sr. Director of Marketing on employee relations.
Foster a motivated team environment in the field.
Negotiate space and customer contact agreements with hotels/retail partners.
Collaborate with creative services to ensure professional and brand-standard designs for staffed locations.
Identify and establish marketing proformas for POS growth plans and open new locations.
Collaborate with Sr. Director of Marketing on arrival/departure contact strategies.
Leverage direct marketing management technology, web, data assets, communication channels, IT support, and data integration opportunities.