Senior Sales Manager

Hilton Grand Vacations•New York, NY

22h

About The Position

Hilton Grand Vacations is seeking a Senior Sales Manager to lead its New York City-based sales team in the vacation ownership industry. The role focuses on developing and implementing point-of-sale (POS) package sales strategies, building an efficient sales organization, and achieving corporate sales objectives. The Senior Sales Manager provides leadership, mentoring, coaching, and performance management while promoting a high-quality customer care culture in collaboration with hotel partners. The position oversees sales-team hiring, onboarding, training, development, and retention; area budget control; compensation and incentive planning; sales forecasts; hotel partnerships; and guest-service issues. It also involves coordinating with Recruitment, HR, Marketing, Creative Services, IT, and external hotel or retail partners on training, employee relations, marketing growth plans, location design, customer-contact strategies, and data-enabled marketing opportunities.

Requirements

At least 2 years of experience in a leadership role.
At least 2 years in a Timeshare Marketing leadership role, as stated in the description.
At least 2 years of management or supervisory experience, as stated in the qualifications section.
At least 3 years of experience recruiting and retaining a successful sales team and consistently leading a diverse sales team, achieving sales plans, and developing and coaching team members, as stated in the qualifications section.
A proven record of recruiting and retaining a sales team, leading diverse teams, achieving goals, and developing team members.
Experience in strategy development, project management, problem-solving, and change leadership.
Strong oral and written communication skills, including negotiation skills.
Ability to build positive working relationships internally and externally and communicate effectively with all levels of management.
Business-related digital literacy, including proficiency in Microsoft Office Suite.
High school diploma or equivalent experience.

Responsibilities

Build and implement POS package sales strategies and lead the New York City-based sales team toward corporate sales objectives.
Develop processes to create an efficient and effective sales organization.
Communicate the team vision, mentor and develop team members, and ensure performance management is completed.
Promote a high-quality customer care culture in collaboration with hotel partnerships.
Coordinate with Recruitment to complete training classes for new hires and ongoing training for existing team members.
Manage area budget control, compensation programs, and incentive planning.
Oversee effective hiring, orientation, training, development, and retention of sales representatives.
Supervise the team through field visits, observations, and monthly performance reviews.
Uphold organizational guidelines and standards.
Respond to team-member inquiries regarding payroll, spiffs, and lead cleanup.
Prepare monthly, quarterly, and annual sales forecasts.
Manage hotel partnerships and guest-services issues.
Collaborate with the HRBP and Senior Director of Marketing on employee relations.
Foster a motivated team environment in the field.
Negotiate space and customer-contact agreements with hotels and retail partners.
Collaborate with Creative Services to ensure staffed-location designs are professional and meet brand standards.
Identify and establish marketing proformas for POS growth plans and open new locations.
Collaborate with the Senior Director of Marketing on arrival and departure contact strategies.
Leverage direct marketing management technology, the web, data assets, communication channels, IT support, and data-integration opportunities.