Senior Sales Manager

EOS•Myrtle Beach, SC

8d•Onsite

About The Position

The Senior Sales Manager represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. This role involves soliciting, responding to, and negotiating with potential clients for large and complex group accommodations, often requiring meeting space and/or on-site catering. The position also entails representing the hotel in customer interactions, negotiating contracts, preparing proposals, engaging in outside sales activities, conducting site visits, and attending industry events. Additionally, the Senior Sales Manager provides support to Sales Managers and assists in developing junior managers.

Requirements

Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
Minimum of 2 years of experience in various market segments, preferably in the North & South Carolina region.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of set up styles used in the meeting rooms.
Basic knowledge of audiovisual equipment, telecom equipment, lighting and room temperature control.
Extensive knowledge of market and related meeting industry.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
Ability to complete a contract in compliance with all checklists, standards and hotel policies.
Interpersonal skills to provide overall guest satisfaction.
Open availability is required, including weekends and holidays.

Nice To Haves

Knowledge of Delphi FDC a Plus!

Responsibilities

Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
Negotiate contracts with customers and commission agreements with third party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability.
Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market).
Direct site visits and H.O.S.T. programs for respective accounts and participates in tradeshows, industry and customer events.
Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
Provide a supportive function to the Sales Managers.
Assist and develop junior managers.