Senior Sales Manager - Onsite Not Remote

Marriott•Truckee, CA

1d•$44 - $57•Onsite

About The Position

The Senior Sales Manager is responsible for proactively soliciting business and handling large groups or other customer segments with significant revenue potential. The role maximizes revenue for individual properties by upselling opportunities, aligning customer profiles with appropriate products, and achieving personal and team revenue goals. The manager ensures business is handed over properly and in a timely manner for service delivery in accordance with brand standards, and seeks opportunities to grow the account base through customer interactions. The role targets accounts, markets, and segments through proactive solicitation and account saturation; manages complex incoming opportunities; identifies and qualifies new business; develops sales plans; and negotiates contracts. It also builds relationships with customers, community members, and internal and external stakeholders to support future bookings and account growth. The manager participates in site visits and supports operational aspects of booked business, including proposals, contracts, and customer correspondence, while following The Ritz-Carlton’s customer service and brand standards. The Ritz-Carlton describes its culture as centered on exceptional luxury service and its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer and does not discriminate on protected bases, consistent with applicable law.

Requirements

A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus five years of experience in sales and marketing or a related professional area; OR a four-year bachelor's degree in one of those fields, plus three years of experience in sales and marketing or a related professional area.

Responsibilities

Proactively solicit business and handle large groups or customer segments with significant revenue potential.
Upsell business opportunities and align customer profiles with appropriate products to maximize property revenue.
Achieve personal and team revenue goals and ensure booked business is handed over appropriately and promptly for service delivery.
Target accounts, markets, and segments through proactive solicitation and account saturation.
Partner with counterparts to manage business opportunities effectively.
Respond to and manage larger and more complex incoming property opportunities.
Identify, qualify, and solicit new business to meet personal and property revenue goals.
Focus on accounts with significant potential sales revenue and develop effective sales plans and actions.
Work with partners to develop creative ideas and event proposals.
Analyze market conditions, including competitors, economic trends, supply, and demand, and position sales accordingly.
Select and close the best opportunities based on market conditions and property needs; negotiate contracts using creative selling and negotiation skills.
Manage complex business with significant revenue potential and customer expectations.
Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other activities.
Develop community relationships to expand the customer base and sales opportunities.
Provide excellent customer sales service to grow account share.
Manage and develop relationships with key internal and external stakeholders.
Use the intranet for resources, templates, and information.
Participate in site visits.
Develop and facilitate execution of contracts as required.
Execute and support operational aspects of booked business, including proposals, contracts, and customer correspondence.
Follow the brand’s Customer Service Standards and the property’s Brand Standards throughout the sales process.