Senior Sales Manager

Westmont Group•Denver, CO

15h•Onsite

About The Position

Embassy Suites Denver is seeking an experienced and dynamic Complex Senior Sales Manager to represent two hotels in the Denver market. The ideal candidate will have a proven track record of driving revenue to meet financial goals, with specific knowledge in business travel sales and group sales. This role involves proactively soliciting and managing complex accounts and events with high revenue potential, upselling opportunities, and achieving revenue goals for both hotels. The Complex Senior Sales Manager will also support the Director of Sales in their absence.

Requirements

Minimum of 3+ years of progressive sales experience.
Knowledge of full-service hotel operations.
Group rooms and catering experience.
Aggressive negotiating skills and creative selling abilities.
Ability to "knock on doors" to get business.
Knows how to conduct research on the Internet.
Weekly prospecting and soliciting goals.
Uncovering new customers (local and social).
Effective sales skills to up-sell products and services.
Knowledge of menu planning, food presentation, banquet and event service operations.
Ability to manage guest room and meeting space inventories.
Broad understanding of facility management (sanitation, maintenance, operations).
Strong customer development and relationship management skills.
Knowledge of overall hotel operations as they affect the department.
Knowledge of event technology products and services.
Knowledge of contract management and legalities.
Financial management skills (e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling).
Strong communication skills (verbal, listening, writing).
Strong problem-solving skills.
Strong customer and associate relations skills.
Strong presentation and platform skills.
Strong organizational skills.
Strong "closing skills".
Strong 'persuasion' skills.
Ability to use standard software applications and hotel systems.
Effective decision-making skills.
Effective influence skills.

Nice To Haves

Business Travel Sales knowledge.
Group sales knowledge.

Responsibilities

Builds the department's top-line revenue by adhering to sales strategy guidelines.
Identifies revenue opportunities for the hotels based on event profiles.
Handles complex business with greater revenue potential and customer expectations.
Meets and exceeds individual revenue goals per hotel.
Effectively manages customer budgets to maximize revenue and meet customer needs, upselling products and services.
Accurately forecasts group sleeping rooms and revenue.
Proactively solicits new business to achieve personal and hotel revenue goals, focusing on accounts with larger potential sales revenue.
Responds to incoming inquiries within their market segment within 4 hours.
Participates in Revenue Management Team meetings and supports the Director of Group Sales in developing need time strategy.
Closes the best opportunities for the hotels based on market conditions and hotel needs.
Understands the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand.
Builds and strengthens relationships with existing and new customers through sales calls, entertainment, and FAM trips.
Conducts customer site inspections.
Creates sales contracts.
Assists in the financial management of the department by comprehending budgets.
Understands the impact of the department's role in overall hotel financial goals and objectives.
Maintains a comprehensive understanding of both hotel properties, including amenities, operations, market positioning, and selling strategies.
Ensures a high level of customer satisfaction and builds long-term customer relationships.
Coordinates and communicates verbally and in writing with customers regarding event details and follows up post-event.
Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service.
Ensures products and services sold meet or exceed customer expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback and effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders and participates in corrective action plans.
Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.
Utilizes Delphi or other hotel systems to capture and manage customer information daily.
Demonstrates commitment to operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team, and commits to a course of action with available information.
Approaches work with a sense of urgency and purpose.
Allocates time and resources effectively when faced with competing demands.
Overcomes obstacles to accomplish challenging objectives.
Follows through on inquiries, requests, and complaints.
Analyzes candidate's job-related themes, skills, and competencies.
Discusses problems immediately with others.
Actively pursues self-development.
Explains own rationale and thought processes to help employees improve their skills.
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.