Senior Sales Executive (NE)

Marriott•New Orleans, LA

1h•$46 - $62

About The Position

The Senior Sales Executive serves as the on-property liaison for group sales within predefined peak-room parameters. The role contracts and closes group business, conducts site inspections, ensures a timely and accurate handover of business, and achieves group revenue goals by actively upselling opportunities. It implements brand service strategies and initiatives throughout the sales process and fosters customer loyalty through excellent service. The position manages group sales activity, market and customer relationships, revenue and operational planning, proposals and contracts, and coordination with event management, operations, and off-property sales channels. It also helps ensure the property delivers a seamless, high-quality customer experience before, during, and after group programs and events.

Requirements

High school diploma or GED and 4 years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 2 years of experience in sales and marketing or a related professional area.

Nice To Haves

Large group sales experience.

Responsibilities

Respond to group and catering opportunities within the property's predefined peak-room parameters and achieve group revenue goals.
Understand market conditions, competitors, supply and demand, and economic trends; use this knowledge to position and sell the property.
Select and close opportunities based on market conditions and property needs, using negotiation and creative selling skills.
Upsell business opportunities to maximize revenue.
Partner with Area Sales to identify group and catering business and meet personal and property revenue goals.
Serve as the on-property liaison for group events exceeding the Sales Office's Group Sales peak-room parameters.
Develop group sales revenue and operating budgets and provide forecasting reports.
Work with management to create and implement group sales and marketing plans addressing revenue, customers, and the market.
Assist with selling, implementing, and following through on group sales promotions.
Attend pre- and post-convention meetings to understand group needs and gather feedback on product, service, and satisfaction.
Provide accurate, complete, and effective turnover of booked business to Event Management.
Execute and support Marriott Customer Service Standards and hotel Brand Standards.
Conduct site inspections as required.
Monitor same-day selling procedures to maximize room revenue and control occupancy.
Manage operational aspects of booked business, including proposals, contracts, and customer correspondence.
Practice the brand's daily service basics.
Verify seamless turnover between sales and operations while maintaining high service levels.
Monitor resolution of guest issues arising from the sales process and channel issues to property leadership or other appropriate stakeholders.
Verify successful performance through increased revenue, expense control, and return on investment for the owner and Marriott International.
Perform other duties as assigned to meet business needs.
Build and strengthen customer relationships through sales calls, entertainment, familiarization trips, trade shows, and other activities.
Develop community relationships to expand the customer base for group and catering sales.
Collaborate with off-property sales channels to ensure property needs are met and sales efforts complement rather than duplicate one another.
Partner with Event Management and Operations to provide customer experiences that exceed expectations.
Deliver exemplary service to drive customer satisfaction and loyalty, assisting customers and checking their satisfaction before and during programs and events.
Implement brand service strategies and initiatives throughout the sales process and drive loyalty through service excellence.
Understand customer needs and recommend appropriate features and services while building customer relationships and loyalty to Marriott.
Understand the property's primary target customers and their service expectations, businesses, issues, and concerns to recommend suitable solutions before and during programs or events.